Onboarding & Learning Specialist

211 Palm Beach & Treasure Coast; Florida; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee assistance program

Life insurance

Paid time off

Job summary

211 Palm Beach Treasure Coast is seeking a Training Specialist to design and facilitate training for Resource Center and program teams. You will manage onboarding, refresher training, coaching, and records to ensure staff competency and funder alignment.

You will develop curricula, update manuals, and maintain training systems, while tracking compliance and preparing reports for leadership. Occasional front-line coverage in the Resource Center ensures staff needs and services are understood.

Qualifications

• Strong presentation and communication skills with the ability to engage diverse learners.
• Ability to establish rapport and build trust with staff, volunteers, and community partners.
• Strong analytical and organizational skills, with the ability to interpret performance data.
• Demonstrated professionalism, initiative, and sound judgment.
• Proficiency with Microsoft Office Suite and training software platforms.
• Commitment to reliability, punctuality, and teamwork.

Responsibilities

• Facilitate new hire onboarding, refresher training, new hire training, and monthly Q&A forums.
• Provide individual coaching, performance support, and follow-up training based on staff skill development needs.
• Assist with training logistics, facilitation, and communication.
• Develop and update training curriculum, manuals, materials, and LMS content to reflect current practices and funder requirements.
• Create training certificates and related documentation.
• Review feedback and QA findings to revise content and develop targeted skill-based training.
• Maintain and upload attendance and training records in designated systems.
• Monitor and respond to training-related email inquiries.
• Track funder-required training compliance and follow up on staff completion.
• Monitor training needs related to corrective action plans and retraining requirements.
• Maintain training calendars, communications, and monthly training schedules.
• Under the direction of the Training and Quality Improvement Manager, collaborate on special projects as it relates to training to ensure alignment with accrediting body standards.
• Prepare monthly training compliance reports and quarterly training feedback summaries.
• Maintain monthly summaries of training delivered, participation, performance gaps, and training needs.
• Review QI/QA reports for trends and support training responses related to identified needs.
• Maintain up-to-date knowledge of call center processes by occasionally answering calls, texts, chats, or social media contacts with a minimum of one coverage shift per quarter.
• Cross trained to perform quality improvement duties and provide support for quality improvement reviews, scoring and related initiatives.
• Participate in special projects and other duties as assigned.

Skills

Presentation skills

Communication

Analytical skills

Organizational skills

Microsoft Office

Training software

Reliability

Punctuality

Teamwork

Bilingual

Education

Bachelor's degree preferred

High school diploma or equivalent required

Job description

211 Palm Beach Treasure Coast is seeking a Training Specialist to design and facilitate training for Resource Center and program teams. You will manage onboarding, refresher training, coaching, and records to ensure staff competency and funder alignment.

You will develop curricula, update manuals, and maintain training systems, while tracking compliance and preparing reports for leadership. Occasional front-line coverage in the Resource Center ensures staff needs and services are understood.