Learning & Performance Support Lead

North End Teleservices, Inc.; Omaha (NE); Presencial; USD 52 000 - 72 000; Tempo integral

Resumo da oferta

North End Teleservices, Inc. in Omaha, NE is seeking an instructional role focused on ongoing agent training, remediation, and scheduling. The role partners with Operations and Quality Assurance to identify gaps and deliver refresher sessions.

You will administer LMS assignments, track completions, and coordinate calendars, rooms, and equipment. Supervisors and the Instructional Designer own curriculum; this role supports delivery and records, while maintaining consistency with client

Qualificações

• Two+ years of contact center or similar customer service operations experience.
• Experience delivering refreshers or remediation and coordinating training schedules.
• Ability to document and track training progress and outcomes.

Responsabilidades

• Ongoing training and performance support; identify gaps and deliver targeted development.
• Coordinate nesting, resource use, and readiness for new hire curricula.
• Schedule training calendars, manage rooms/equipment, and track enrollments.
• Consolidate attendance, assessments, and completion records per client requirements.
• Escalate outdated resources and provide feedback for content revisions.

Conhecimentos

Training delivery

LMS administration

Coaching

Organizational skills

Formação académica

Relevant education or training certification

Ferramentas

Microsoft Office

LMS platforms

Descrição da oferta de emprego

North End Teleservices, Inc. in Omaha, NE is seeking an instructional role focused on ongoing agent training, remediation, and scheduling. The role partners with Operations and Quality Assurance to identify gaps and deliver refresher sessions.

You will administer LMS assignments, track completions, and coordinate calendars, rooms, and equipment. Supervisors and the Instructional Designer own curriculum; this role supports delivery and records, while maintaining consistency with client