Employee Services Operations & Knowledge Coordinator

Nexstar Media Group; Irving (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Nexstar Media Group seeks an HR Operations Support specialist to act as the central intake for Employee Services, assisting with Workday releases and HR processes. The role requires administering SharePoint intranet pages, coordinating calendars, and supporting documentation, FAQs, and SOPs while ensuring confidentiality.

Based in Irving, TX, the position involves cross-functional collaboration, data analysis, and strong organizational skills to manage multiple priorities in a fast-paced

Qualifications

• Excellent written and verbal communication, with strong interpersonal skills.
• Experience supporting HR operations and service delivery across multiple teams.
• Familiarity with HR processes, benefits, payroll concepts, and documentation.

Responsibilities

• Serve as central intake point for Employee Services requests.
• Gather information to route requests to correct area.
• Review and resolve Tier 0/1 Employee requests.
• Maintain HR knowledge articles, FAQs, SOPs, and job aids.

Skills

Customer service

Communication

Analytical thinking

Education

Bachelor’s degree or 3-5 years HR ops experience

Tools

SharePoint

Workday

Excel

Ticketing systems

Job description

Nexstar Media Group seeks an HR Operations Support specialist to act as the central intake for Employee Services, assisting with Workday releases and HR processes. The role requires administering SharePoint intranet pages, coordinating calendars, and supporting documentation, FAQs, and SOPs while ensuring confidentiality.

Based in Irving, TX, the position involves cross-functional collaboration, data analysis, and strong organizational skills to manage multiple priorities in a fast-paced