Employee Services Operations Coordinator

Nexstar Media Group, Inc.; Irving (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Nexstar Media Group seeks an HR Operations Support specialist to act as the central intake for Employee Services, assisting with Workday releases and HR processes. The role requires administering SharePoint intranet pages, coordinating calendars, and supporting documentation, FAQs, and SOPs while ensuring confidentiality.

Based in Irving, TX, the position involves cross-functional collaboration, data analysis, and strong organizational skills to manage multiple priorities in a fast-paced

Qualifications

• Excellent written and verbal communication, with strong interpersonal skills.
• Experience supporting HR operations and service delivery across multiple teams.
• Familiarity with HR processes, benefits, payroll concepts, and documentation.

Responsibilities

• Serve as central intake point for Employee Services requests.
• Gather information to route requests to correct area.
• Review and resolve Tier 0/1 Employee requests.
• Maintain HR knowledge articles, FAQs, SOPs, and job aids.

Skills

Customer service

Communication

Analytical thinking

Education

Bachelor’s degree or 3-5 years HR ops experience

Tools

SharePoint

Workday

Excel

Ticketing systems

Job description

Core Responsibilities:

• Service Request Triage: Serve as central intake point for Employee Services requests.
• Gather sufficient information to ensure request is routed to correct functional area.
• Tier 0 / Tier 1 Support: Review and resolve Tier 0 and Tier 1 requests from employees.
• Documentation Management: Provide administrative support of knowledge articles, FAQs, SOPs, and Job Aids.
• Content Operations: Serve as administrator of Employee Services intranet pages using SharePoint.
• Department Coordination: Maintain Employee Services Operational calendar to ensure monthly, quarterly, and annual functions are scheduled and deadlines are met.
• Maintain Employee Services Vendor Invoice tracking
• Release Management: Participate in evaluating and testing Workday bi-annual releases.

Requirements & Qualifications

Education:

Bachelor’s degree preferred or 3-5 years of HR operational support experience.

Communication:

Excellent written, verbal, customer service, and interpersonal skills, including the ability to work collaboratively with all levels of the organization and across functional areas.

Experience:

2-3 years’ Workday experience, administration experience a plus.

Technical Mastery:

Proficiency in managing SharePoint pages and Libraries. Proficient in managing service requests using known ticketing systems. Possess intermediate Microsoft Excel skills, including but not limited to formulas, pivot tables, charts/graphs. Strong analytical, problem-solving, organizational, and attention-to-detail skills with the ability to manage multiple priorities. Must be able to maintain strictest confidence.

Basic understanding of employee benefits and payroll practices

Nexstar Media Group, Inc. (NASDAQ: NXST) is a leading diversified media company that produces and distributes engaging local and national news, sports and entertainment content across its television and digital platforms. For more information, please visit nexstar.tv.

EEO Statement: All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.