Employee Relations Leader — Culture & CX Innovator

Filetwigbay; Warwick (RI); On-site; USD 111,000 - 158,000; Full time

Benefits offered by this job

Growth coaching

Mentor program

Benefits package

Flexible hours

Job summary

Community Excellence Foundation in Warwick, RI is seeking an Employee Relations Manager to drive outcomes with a sharp focus on customer service and collaboration. The role requires navigating the politics of general work and maintaining momentum in a fast-paced office.

You will own results and help shape a positive, customer-centric culture. Anchored in Warwick, RI, this position emphasizes leadership, resilience, and practical process improvements.

Qualifications

• 7+ years navigating the politics that general work attracts.
• Hands-on command of Customer Service, with Innovation as a close second.
• A collaborator who makes the manager review feel less like an exam.
• Comfort with a Community Excellence Foundation pace that rarely sits still.
• Resilience measured across 8 years of general cycles.

Responsibilities

• Keep Warwick, RI momentum when the manager pipeline runs thin
• Juggle flat-and-fast priorities without dropping the ones that matter
• Field curveballs from Warwick clients without losing the thread
• Spot the Warwick pattern in feedback before it becomes a complaint
• Own your mistakes loudly and your wins quietly
• Champion a positive, collaborative culture throughout the Warwick, RI office
• Guard the Community Excellence Foundation customer experience through every Facilitation change
• Show up for the unglamorous general maintenance nobody volunteers for

Skills

Customer Service

Innovation

Collaboration

Pace

Resilience

Job description

Community Excellence Foundation in Warwick, RI is seeking an Employee Relations Manager to drive outcomes with a sharp focus on customer service and collaboration. The role requires navigating the politics of general work and maintaining momentum in a fast-paced office.

You will own results and help shape a positive, customer-centric culture. Anchored in Warwick, RI, this position emphasizes leadership, resilience, and practical process improvements.