Employee Relations Consultant - Accommodations

City-of-Raleigh-N; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

The City of Raleigh is seeking an experienced Employee Relations Consultant - Accommodations to manage leave and accommodation requests, and serve as a liaison among employees, stakeholders, and HR Business Partners. The role requires strong ADA expertise and the ability to quickly spot complex ER issues and implement compliant solutions.

You will also assist with investigations and provide guidance on HR policies and disability-related matters, collaborating with City Attorney’s Office and

Qualifications

• Bachelor's Degree in HR, Organizational Development, Business, Public Administration, or related field required.
• 1–3 years' experience in benefits, compensation, HR management, or related field; or equivalent combination of training/experience.

Responsibilities

• Ensures ADA compliance and other disability-related laws and regulations.
• Develops procedures and training to remove barriers.
• Responds to and resolves disability discrimination complaints.
• Advises management and staff on disability-related matters.
• Handles the interactive process for accommodation requests.
• Keeps up to date on ADA and compliance developments.
• Assists with investigations and HR processes.
• Partners with internal departments to achieve responsibilities.
• Maintains compliance with employment laws and reviews policies.
• Receives and reviews requests and inquiries.
• Advises on HR policies and practices.
• Conducts interviews and surveys to gather information.
• Interprets policies and provides recommendations.
• Monitors data, files, and reporting.
• Implements information tracking systems.
• Performs other duties as required.

Skills

Facilitating discussions

Deficiency remediation

Data interpretation

Written communication

Diplomacy

Legal compliance

Customer service

Data compilation

Policy development

Education

Bachelor's degree in HR/OD/Business/Public Admin

Job description

The City of Raleigh Human Resources department is seeking an experienced Employee Relations Consultant - Accommodations. This position will manage leave of absence issues, address accommodation requests and act as liaison among employees, stakeholders, and HR Business Partners. The position requires the ability to quickly issue-spot sophisticated ER matters as related to accommodation requests and create solutions aligned with the City values. Candidate will also assist with investigations and be a resource for City departments. Candidates must possess Employee Relations experience and experience with Americans with Disability Act, excellent communication and relationship-building skills, and experience working successfully with stakeholders to build effective and efficient partnerships.

About Us

The City of Raleigh, Human Resources Department, is seeking an Employee Relations Consultant to join our team. As a member of the HR team, the Employee Relation Consultant with oversee workplace accommodations and ADA compliance for employees, as well as assist with workplace investigations.

About You

You are an experienced HR professional with strong Employee Relations and ADA expertise. You bring sound judgment, discretion, and a solutions-oriented approach to complex workplace matters. You communicate effectively, build trusted partnerships, and translate policies and regulations into practical guidance. You are organized, collaborative, and committed to creating fair, effective, and compliant solutions.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Ensures compliance with the Americans with Disability Act (ADA) and other disability-related laws and regulations

• Develops and implements procedures, and training programs to remove barriers

• Responds to and resolve complaints related to disability discrimination

• Advises and provides guidance to employees, supervisors, managers, etc. on disability -related matters

• Handles the interactive process for accommodation requests

• Stays up to date on ADA and compliance related legal developments and best practices

• Assists with conducting employment investigations and other employee relations processes

• Partners internally with City Attorney’s Office, Internal Audit, and other internal partners as appropriate to achieve the above responsibilities

• Maintains compliance with federal, state, and local employment laws and regulations, and recommends best practices, reviews policies and practices to maintain compliance

• Receives and reviews requests and inquiries

• Advises and provides information to management, staff and other stakeholders regarding human resource policies, procedures, and practices

• Conducts interviews and surveys to gather information

• Interprets and explains policies and provides program and procedure recommendations to address needs and resolve issues

• Monitors and maintains system data, files, records, and reporting

• Monitors and implements information tracking systems

• Performs other duties as required

Required Education and Experience

Bachelor's Degree in Human Resources, Organizational Development, Business, Public Administration, or related field; 1 to 3 years' experience in benefits, compensation, human resource management, or a related field;

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Preferred Licenses and Certifications

• SHRM-SCP, PHR/SPHR, or IPMA-SCP certifications

Knowledge, Skills & Abilities

• Facilitating group discussions and building consensus using persuasive reasoning
• Identifying program-related deficiencies and implementing solutions
• Reading, analyzing, evaluating, interpreting, and summarizing written materials and statistical data
• Written and verbal communication skills
• Exercising political acumen, tact, and diplomacy
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment)
• Providing customer service
• Compiling data and articulating issues and recommendations
• Developing policies and procedures

Work Environment and Physical Effort

Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment

Work is typically performed in an indoor environment.

Work Exposures

Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.