Service Advisor

Fitzgerald Auto Malls; Annapolis (MD); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive salaries

Commission and bonus programs

Free shares in the company

Flexible schedule

Health, Dental, Vision benefits

Employer paid Life and Disability Insurance

Top equipment

Job summary

A reputable automotive service center in Annapolis is seeking an experienced Automotive Service Advisor to join their high-volume service department. The ideal candidate should have a strong background in customer satisfaction and automotive service. Responsibilities include writing repair orders, advising clients on vehicle care, and ensuring optimal service delivery. The position offers competitive salaries, commission opportunities, and a range of employee benefits, including unique employee ownership shares in the company.

Qualifications

• Previous automotive service advisor experience is REQUIRED.
• Strong track record of high performance and customer satisfaction.
• Willingness to learn processes and procedures.
• Ability to be trained on OEM processes and procedures.

Responsibilities

• Write repair orders for customer pay and warranty repairs.
• Secure agreement from clients prior to repairs.
• Explain requested service clearly on each vehicle.
• Estimate time and cost of repairs.
• Advise clients on vehicle maintenance.
• Monitor client vehicle progress and update them.
• Greet customers promptly.
• Schedule service appointments.
• Test drive vehicles when required.
• Verify final invoices and reconcile work done with charges.

Skills

Customer satisfaction

Integrity

Positive attitude

Ability to learn OEM processes

Tools

Reynolds and Reynolds

Job description

Description

Hiring Immediately, Service Advisor. Excellent compensation and benefits.

Fitzgerald Auto Mall is currently looking to hire an Automotive Service Advisor! Sales Performance and Strong Customer Satisfaction Track Record is a must! We offer salary, monthly commission, as well as multiple incentive programs. Clean, organized and structured work environment. High Volume service department with a lot of opportunity.

REQUIREMENTS

Previous automotive service advisor experience is REQUIRED. Reynolds and Reynolds experience is a plus. Qualified applicants will have a track record of high performance, history of strong customer satisfaction scores, and demonstrate ability to be trained on OEM process and procedure. We are looking for candidates with integrity, a positive attitude, passion to succeed, and a willingness to learn.

BENEFITS - Fitzgerald Auto Mall offers a strong compensation package which includes:

• Competitive salaries, commission, and bonus programs based on experience.
• EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY!
• Family friendly atmosphere and flexible schedule.
• Large client base, shop is full daily.
• Benefits available – Health, Dental, Vison, Paid Time Off
• Employer paid Life and Disability Insurance
• Top technicians and equipment to support you

RESPONSIBILITIES

• Writing repair orders for both customer pay and warranty repairs.
• Secure agreement from clients prior to all repairs.
• Clearly explain the requested service on every car.
• Thoroughly estimate the time and cost of every repair.
• Advise clients on the proper care for their vehicle, including maintenance.
• Monitor the progress of client vehicles throughout the day and update clients on status.
• Greet customers in a timely manner.
• Schedule service appointments.
• Test drives vehicles when required.
• Verify all final invoices and reconcile work performed and charges.

Fitzgerald Auto Mall is an EEO employer.