Employee-Owned Service Admin & Claims Support

Vermeer Southeast; Fort Myers (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

ESOP

Paid Training

Corporate Chaplains Program

Health insurance

Dental & Vision

FSA

401K

Paid Holidays

Job summary

Vermeer Southeast Sales & Service, Inc. in Fort Myers, FL is seeking a Service Administrative Assistant to support our Service Operations.

You will manage work orders, process parts requisitions, file claims, and oversee general office tasks while ensuring accurate documentation and smooth daily operations. The role requires attention to detail, strong communication, and the ability to juggle multiple tasks.

Qualifications

• 1-3 years of experience in administrative support, customer service or warranty operations.
• Must have integrity and commitment to customer satisfaction.
• Ability to balance customer needs with company policies.
• Strong organizational, analytical and problem-solving skills.
• Excellent written and verbal communication; detail-oriented.
• Proficient in Excel and Outlook.

Responsibilities

• Monitor Modern system for completed work orders and ensure documentation for warranty claims.
• Finalize and close work orders after confirming tasks and documentation.
• Submit, track, and follow up on warranty claims with accurate documentation.
• Organize and maintain physical records related to work orders and claims.
• Monitor and respond to daily emails to maintain team and external communication.
• Assist the Service Manager with spreadsheets and data analysis as required.

Skills

Administrative support

Customer service

Warranty operations

Excel

Outlook

Attention to detail

Decision making

Tools

Excel

Outlook

Job description

Vermeer Southeast Sales & Service, Inc. in Fort Myers, FL is seeking a Service Administrative Assistant to support our Service Operations.

You will manage work orders, process parts requisitions, file claims, and oversee general office tasks while ensuring accurate documentation and smooth daily operations. The role requires attention to detail, strong communication, and the ability to juggle multiple tasks.