Service Admin & Operations Specialist (Employee-Owned)

VSE; Fort Myers (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Paid Training

Corporate Chaplains Program

Health insurance

Dental and Vision plan

401K Retirement Plan

Paid Holidays & Vacation

Job summary

Vermeer Southeast is seeking a Service Administrative Assistant in Fort Myers, FL to support Service Operations with work orders, parts requisitions, claims filing, and general office tasks. The role requires attention to detail, strong communication, and multi-tasking.

You will monitor digital systems, finalize work orders, file warranty claims, maintain records, and assist the Service Manager with data analysis and spreadsheets. On-site position with comprehensive benefits.

Qualifications

• 1-3 years of experience in administrative support, customer service or warranty/claims operations.
• Demonstrated integrity and commitment to customer satisfaction.
• Ability to balance customer needs with company policies.

Responsibilities

• Monitor daily digital communication for completed work orders and warranty claim documentation.
• Finalize and close work orders after verification of tasks and documentation.
• Submit and track warranty claims and RMAs with complete documentation.
• Organize and maintain physical records for work orders and claims.
• Prioritize and respond to daily emails for team and external contacts.
• Assist the Service Manager with spreadsheets and data analysis as required.

Skills

Organizational skills

Analytical skills

Problem solving

Decision making

Oral communication

Written communication

Interpersonal skills

Initiative

Flexibility

Attention to detail

Tools

Excel

Outlook

Job description

Vermeer Southeast is seeking a Service Administrative Assistant in Fort Myers, FL to support Service Operations with work orders, parts requisitions, claims filing, and general office tasks. The role requires attention to detail, strong communication, and multi-tasking.

You will monitor digital systems, finalize work orders, file warranty claims, maintain records, and assist the Service Manager with data analysis and spreadsheets. On-site position with comprehensive benefits.