Employee Experience & Workplace Services Consultant

Inter-American Development Bank; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Relocation and visa assistance

On-site position with occasional tele​

Learning opportunities

Health Services Center

Lactation Room

Daycare Center

Gym

Bike Racks

Parking

Spouse career support

Job summary

Inter-American Development Bank in Washington, DC seeks a highly organized General Services Consultant to support Travel, Security, and General Services. You will contribute to efficient delivery of corporate services and enhance employee experience through responsive workplace support.

Responsibilities include service program management, benchmarking, KPI tracking, vendor research, inventory control, and event logistics.

Qualifications

• Bachelor’s degree in International Relations, Business Administration, or related field.
• At least 2 years of experience in corporate or internal services.
• Languages: Fluency in English and Spanish; French/Portuguese preferred.

Responsibilities

• Improve employee experience through service analysis and feedback management.
• Manage key service programs and support benchmarking (MetroCommute, dry cleaning, EV charger maintenance).
• Monitor customer satisfaction surveys and provide recommendations for improvements.
• Maintain records with HR for backup care, audits, and vendor research including RFP documentation.
• Track inventory and research potential procurements.
• Analyze service participation and KPIs to evaluate vendor performance and support planning.
• Provide logistical support for events and conferences.

Skills

Customer service

Project management

Process improvement

Data analysis

Vendor management

Event logistics

Education

Bachelor's degree in International Relations or Business Administration

Job description

Inter-American Development Bank in Washington, DC seeks a highly organized General Services Consultant to support Travel, Security, and General Services. You will contribute to efficient delivery of corporate services and enhance employee experience through responsive workplace support.

Responsibilities include service program management, benchmarking, KPI tracking, vendor research, inventory control, and event logistics.