Employee Experience Generalist

Epiq Solutions; Frederick (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous vacation policy

Paid sabbatical every five years

401(k) matching

Health, dental, vision insurance

Life, short and long-term disability

Job summary

Epiq Solutions is seeking a Human Resources Generalist to support our US HR team, with a focus on employees and supervisors at our Frederick, MD site. The role involves employee relations, onboarding, performance management, and day-to-day HR activities.

You will partner with leadership to reinforce a culture of humility, trust, respect, and transparent communication, applying policies fairly and consistently. This full-time onsite role offers growth and engagement.

Qualifications

• Bachelor’s degree in Human Resources Management or related field, or equivalent relevant experience. HRCI or SHRM certification is preferred.
• Three to five years of experience across a broad range of HR responsibilities, preferably in a growing manufacturing environment.
• Experience supporting employees and partnering closely with supervisors. Aerospace and defense industry experience is preferred.
• Demonstrated experience handling employee relations matters and conducting investigations with impartiality, professionalism, and confidentiality.
• Working knowledge of HR best practices and applicable federal and state employment laws, with the ability to apply them to everyday workplace situations.
• Experience supporting recruiting, onboarding, performance management, and employee development.
• Ability to build collaborative relationships, coach supervisors, and address difficult conversations with respect and sound judgment.
• Strong verbal and written communication skills, including the ability to lead orientation, facilitate discussions, and communicate with employees at all levels.
• Experience using HR information systems and timekeeping tools; familiarity with a matrixed organization and HR Centers of Excellence is preferred.
• A hands-on, team-oriented approach and a commitment to integrity, humility, trust, respect, and transparent communication.

Responsibilities

• Build trusted relationships with employees and supervisors throughout the lifecycle.
• Coach supervisors on performance, attendance, employee relations, and policy application.
• Address employee concerns and conduct thorough, impartial investigations. Recommend appropriate resolutions based on the facts, guide supervisors through corrective action, and partner with HR leadership on complex or sensitive matters.
• Partner with supervisors to strengthen engagement, address workplace concerns, and support retention through listening, clear communication, and meaningful follow-through.
• Monitor workforce trends and HR metrics with HR leadership and business partners to identify opportunities, recommend practical improvements, and track progress.
• Work with hiring managers and Talent Acquisition to clarify staffing needs, coordinate recruiting activities, and provide a positive candidate experience. Process requisitions and offers through designated HR systems.
• Lead new hire orientation and coordinate with supervisors to provide a welcoming onboarding experience, including clear information about policies, benefits, resources, and workplace expectations.
• Support regular payroll and timekeeping reviews, helping identify and resolve discrepancies. Train employees and supervisors on accurate time reporting, timely approvals, and their respective responsibilities.
• Help supervisors identify employee development opportunities and provide tools and guidance that support skill building and career progression.
• Promote employee recognition programs and help supervisors recognize contributions consistently and meaningfully.
• Help employees navigate HR tools and resources, providing training and support so they can access information and resolve routine questions.
• Maintain accurate employee records and handle confidential information with care and discretion.
• Support compliance with applicable federal and state employment laws and company policies.
• Contribute to additional HR projects and responsibilities as business and team needs evolve.

Skills

HR generalist experience

People management

Employee relations

Recruiting

Onboarding

Communications skills

Education

Bachelor's degree in Human Resources Management or related field

Tools

HRIS systems

Timekeeping tools

Job description

Epiq Solutions is seeking a Human Resources Generalist to support our US HR team, with a focus on employees and supervisors at our Frederick, MD site. The role involves employee relations, onboarding, performance management, and day-to-day HR activities.

You will partner with leadership to reinforce a culture of humility, trust, respect, and transparent communication, applying policies fairly and consistently. This full-time onsite role offers growth and engagement.