Employee Experience Coordinator

Jobtailor; Houston (TX); On-site; USD 52,000 - 74,000; Full time

Job summary

Jobtailor in Houston is seeking a detail-oriented specialist to administer and support employee experience programs. The role involves coordinating recognition activities, managing platform access, and maintaining SOPs and documentation to ensure accurate and accessible information.

You will analyze program data, collaborate with vendors and stakeholders, and develop communications for diverse employee audiences. A strong emphasis on process improvement and training materials will be required.

Qualifications

• Associate degree or equivalent with HR/communications background.
• 2 years of relevant work experience in employee experience or related programs preferred.

Responsibilities

• Administer employee experience programs and initiatives with efficient execution and ongoing support.
• Support recognition program activities including nominations, eligibility checks, and administration.
• Process access requests for employee experience platforms and systems.

Skills

Employee Experience

Vendor Coordination

Data Analysis

Communication

Training

Education

Associate's Degree in HR/Communications/BA

High School Diploma + 2 years experience

Tools

SharePoint

MS Office

Job description

• Administer employee experience programs and initiatives, ensuring efficient execution and ongoing support.
• Support in recognition program activities, including creating nomination forms, reviewing submissions, validating eligibility requirements, and coordinating program administration.
• Process access requests for employee experience platforms and systems.
• Create, maintain, and update Standard Operating Procedures (SOPs) for employee experience programs and processes.
• Update program FAQs and supporting documentation to ensure information remains accurate and accessible.
• Submit program enhancements and modifications for third-party assessment reviews and AI Governance Committee approvals in accordance with organizational policies and procedures.
• Coordinate scheduling activities, including managing multiple calendars, arranging meetings, and supporting event logistics as needed.
• Support employee experience shared mailboxes and serve as a first point of contact for employee and leader inquiries.
• Deliver exceptional customer service by responding to questions promptly, documenting inquiries and incidents, and escalating issues when appropriate.
• Work with external vendors and internal stakeholders to investigate and resolve employee concerns and program-related issues.
• Draft, and distribute employee communications using established communication channels and audience distribution lists.
• Prepare and maintain communication distribution lists for employee experience campaigns and announcements.
• Design graphics, marketing materials, and promotional content that align with organizational brand standards.
• Support the development of presentation materials, including slide decks, talking points, and communication resources.
• Translate program materials, marketing content, and employee communications using approved translation tools to support diverse employee audiences.
• Maintain and update SharePoint sites and employee experience webpages to ensure content accuracy, usability, branding consistency, and accessibility.
• Ensure internal content is organized, current, visually engaging, and easy for employees to navigate.
• Support the creation and distribution of surveys to gather employee feedback and measure program effectiveness.
• Coordinate vendor onboarding activities and communicate statements of work, program requirements, and expectations.
• Process and track invoices, ensuring timely submission, payment processing, and documentation.
• Monitor program expenditures and maintain records related to budgets and program spend.
• Generate reports from employee experience platforms and systems.
• Analyze program data and trends to identify opportunities for improvement.
• Enter data into dashboards, presentations, and reports for leadership and stakeholders.
• Provide training and educational support to HR partners regarding employee experience programs, resources, enhancements, and process updates.
• Create training materials and resources to improve stakeholder understanding and program utilization.
• Support continuous improvement efforts by identifying opportunities to enhance processes, communications, and the employee experience.

Requirements

• Associate's Degree (accredited) in Human Resources, Communications, Business Administration, Marketing, or similar area of study or in lieu of degree
• High School Diploma or GED (accredited) + 2 years of relevant work experience.

Core Competencies

Demonstrates expertise in administering employee experience programs, ensuring effective execution and support while maintaining accurate documentation and communication. Proficient in data analysis, vendor coordination, and enhancing employee engagement through effective communication strategies.