Senior HR Operations Specialist

Jobtailor; North Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in North Carolina seeks an experienced HR Operations professional to own and continuously improve HR programs, including new hire experience, leave management, internal mobility, offboarding, and field employee support, while partnering with specialists to close experience gaps.

You will leverage Workday HCM, data governance, and reporting to drive scalable processes, guide payroll and benefits improvements, and mentor junior staff in a fast-paced environment.

Qualifications

• 4–6 years of HR operations experience with demonstrated program ownership or project management responsibility.
• Strong Workday HCM experience.
• Familiarity with Workday reporting, data governance, and configuration.
• Experience building or managing HR programs from design through steady-state operation.
• Strong analytical and data skills, including pulling, interpreting, and presenting HR data.
• Knowledge of state and federal compliance requirements, particularly California employment law, FMLA, ADA, and ACA.
• Strong process orientation focused on repeatable and scalable operations.
• Excellent written communication skills and ability to translate operational data into clear leadership summaries.
• High degree of professional judgment and comfort operating in ambiguous situations.
• Bachelor's degree in Human Resources, Business, or a related field required, or a combination of education, training, and relevant experience.
• PHR/SPHR or equivalent experience is a plus.

Responsibilities

• Own and continuously improve HR programs including new hire experience, leave management, internal mobility, offboarding, and field employee support
• Partner with HR Operations Specialists and Administrators to identify experience gaps and build consistent organizational solutions
• Support L&D program enhancements, ROOT program facilitation, and training program design
• Identify patterns and provide recommendations to the HR Operations Manager for L&D improvements
• Recommend improvements to payroll processes, benefits programs, and HR service delivery
• Lead and mentor junior HR Operations roles
• Create, administer, and improve core training for HR Operations policies, procedures, systems, and tools
• Own compliance programs including state-specific compliance calendars, ACA eligibility tracking, and HR data governance standards
• Lead process standardization, documentation, process reviews, and workflow improvements across HR Operations programs
• Recommend policy improvements supporting process standardization
• Conduct structured quarterly reviews and present findings and recommendations to the HR Operations Manager
• Maintain and improve the HR intranet and ensure self-service content, forms, and policies remain current and accessible
• Own the contingent workforce program, including contract tracking, vendor relationships, audits, and escalation management
• Manage HR vendor contracts, track renewals, monitor performance, and escalates service issues
• Build and maintain the HR Operations metrics dashboard
• Analyze and distribute operational reporting and recommend workflow improvements
• Produce headcount reporting, regulatory filing support, and ad hoc reports
• Track, analyze, and report ticket volumes, SLA adherence, audit findings, and program outcomes

Skills

Workday HCM

Data analysis

HR program design

Compliance knowledge

Process orientation

Written communication

Mentoring

Problem solving

Education

Bachelor's degree in Human Resources, Business, or related field

PHR/SPHR or equivalent experience

Tools

Workday reporting

HR Intranet

HR Metrics Dashboard

Job description

• Own and continuously improve HR programs including new hire experience, leave management, internal mobility, offboarding, and field employee support
• Partner with HR Operations Specialists and Administrators to identify experience gaps and build consistent organizational solutions
• Support L&D program enhancements, ROOT program facilitation, and training program design
• Identify patterns and provide recommendations to the HR Operations Manager for L&D improvements
• Recommend improvements to payroll processes, benefits programs, and HR service delivery
• Lead and mentor junior HR Operations roles
• Create, administer, and improve core training for HR Operations policies, procedures, systems, and tools
• Own compliance programs including state-specific compliance calendars, ACA eligibility tracking, and HR data governance standards
• Lead process standardization, documentation, process reviews, and workflow improvements across HR Operations programs
• Recommend policy improvements supporting process standardization
• Conduct structured quarterly reviews and present findings and recommendations to the HR Operations Manager
• Maintain and improve the HR intranet and ensure self-service content, forms, and policies remain current and accessible
• Own the contingent workforce program, including contract tracking, vendor relationships, audits, and escalation management
• Manage HR vendor contracts, track renewals, monitor performance, and escalates service issues
• Build and maintain the HR Operations metrics dashboard
• Analyze and distribute operational reporting and recommend workflow improvements
• Produce headcount reporting, regulatory filing support, and ad hoc reports
• Track, analyze, and report ticket volumes, SLA adherence, audit findings, and program outcomes

Requirements

• 4–6 years of HR operations experience with demonstrated program ownership or project management responsibility
• Strong Workday HCM experience
• Familiarity with Workday reporting, data governance, and configuration
• Experience building or managing HR programs from design through steady-state operation
• Strong analytical and data skills, including pulling, interpreting, and presenting HR data
• Knowledge of state and federal compliance requirements, particularly California employment law, FMLA, ADA, and ACA
• Strong process orientation focused on repeatable and scalable operations
• Excellent written communication skills and ability to translate operational data into clear leadership summaries
• High degree of professional judgment and comfort operating in ambiguous situations
• Bachelor's degree in Human Resources, Business, or a related field required, or a combination of education, training, and relevant experience
• PHR/SPHR or equivalent experience is a plus
• Ability to perform physical duties including sitting for long periods, standing, walking, typing, carrying, pushing, and bending
• Occasional lifting of up to 30 lbs.

Core Competencies

Demonstrates expertise in HR Operations, including program ownership, compliance management, and data analysis. Proficient in enhancing HR programs and processes while ensuring adherence to state and federal regulations.

Highest-signal resume keywords

• HR Operations Experience
• Workday HCM
• Data Analysis
• Compliance Knowledge
• Program Management

ATS Optimization Keywords

Hard Skills

• HR Program Design
• Data Governance
• Workday Reporting
• Process Standardization
• Operational Reporting
• Payroll Process Improvement
• Training Program Design
• Metrics Dashboard Management
• Regulatory Filing Support
• Ticket Volume Analysis

Soft Skills

• Excellent Written Communication
• Analytical Skills
• Professional Judgment
• Mentoring
• Problem Solving

Certifications & Qualifications

• PHR
• SPHR

Industry Keywords

• California Employment Law
• FMLA
• ADA
• ACA
• HR Service Delivery

Tools & Technologies

• HR Intranet
• HR Metrics Dashboard
• Workday HCM