Employee Success Consultant Manager – Analytics & Operations

Jobtailor; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobtailor in Chicago seeks an experienced Employee Success Analyst/Program Manager to provide operational and analytical support to the Chief Revenue Officer and global sales organization. You will analyze data, support talent reviews and employee experience surveys, and enable data-driven decisions.

You will coordinate cross-functional workstreams, prepare leadership updates, and drive continuous process improvements using HR analytics tools such as Workday and Tableau, with a focus on

Qualifications

• Bachelor's degree or equivalent relevant experience.
• Ability to collect, assimilate, analyze, and present data.
• Strong knowledge of Google Drive, including Sheets and Slides, or equivalent software.
• Knowledge of Workday and Tableau.
• Ability to translate trends into insights and presentable themes.
• Exceptional organizational and program management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide operational and analytical support to Employee Success Business Partners supporting the Chief Revenue Officer and global sales organization.
• Support org health reviews, org changes, promotions, talent reviews, performance reviews, and employee experience surveys.
• Monitor and interpret employee satisfaction, attrition, and turnover trends and metrics.
• Use HR analytics tools to support data-driven business decisions.
• Support digital transformation through AI, Agents, UAT, and continuous process improvement.
• Partner with ESBPs, Centers of Excellence, and global partners to deliver HR processes, programs, and insights.
• Lead Employee Success programs, tracking objectives, timelines, communications, and successful completion.
• Organize ESPC team members to achieve program objectives when needed.
• Manage program communication channels and infrastructure, identifying automation and streamlining opportunities.
• Coordinate program workstream leaders, executives, and cross-functional stakeholders.
• Prepare leadership updates, risk summaries, recommendations, and decision materials.
• Prepare and facilitate program meetings, including agendas, decision tracking, action-item management, and follow-up.
• Manage governance structures, RACI frameworks, and reporting cadences.
• Execute organizational reshaping, growth, acquisitions, and reorganizations.
• Create tools, templates, and resources for consistent service delivery at scale across a global team.

Skills

HR analytics

Program management

Data storytelling

Stakeholder communication

Multicultural collaboration

Change management

Education

Bachelor's degree or equivalent relevant experience

Tools

Workday

Tableau

Google Sheets

Job description

• Provide operational and analytical support to Employee Success Business Partners supporting the Chief Revenue Officer and global sales organization
• Support org health reviews, org changes, promotions, talent reviews, performance reviews, and employee experience surveys
• Monitor and interpret employee satisfaction, attrition, and turnover trends and metrics
• Use HR analytics tools to support data-driven business decisions
• Support digital transformation through AI, Agents, UAT, and continuous process improvement
• Partner with ESBPs, Centers of Excellence, and global partners to deliver HR processes, programs, and insights
• Lead Employee Success programs, tracking objectives, timelines, communications, and successful completion
• Organize ESPC team members to achieve program objectives when needed
• Manage program communication channels and infrastructure, identifying automation and streamlining opportunities
• Coordinate program workstream leaders, executives, and cross-functional stakeholders
• Prepare leadership updates, risk summaries, recommendations, and decision materials
• Prepare and facilitate program meetings, including agendas, decision tracking, action-item management, and follow-up
• Manage governance structures, RACI frameworks, and reporting cadences
• Execute organizational reshaping, growth, acquisitions, and reorganizations
• Create tools, templates, and resources for consistent service delivery at scale across a global team

Requirements

• U.S.-based candidate
• Bachelor's degree or equivalent relevant experience
• Ability to collect, assimilate, analyze, and present data
• Strong knowledge of Google Drive, including Sheets and Slides, or equivalent spreadsheet and presentation software
• Knowledge of Workday and Tableau
• Ability to translate trends and data into key insights and presentable themes
• Exceptional organizational and program management skills
• Strong attention to detail and execution excellence
• Excellent written and verbal communication skills
• Ability to prepare executive-level presentations, updates, and recommendations
• Ability to support diverse, geographically dispersed, multicultural, fast-paced environments
• Self-starter with a proactive approach
• Comfortable navigating ambiguity, driving clarity, and managing competing priorities
• Ability to maintain confidentiality, including when handling highly sensitive data
• Ability to recognize Salesforce's unique culture and proactively identify issues and development areas
• General knowledge of employment policies and practices
• Knowledge of staffing, compensation, and talent management best practices
• Prior exposure to workforce planning, go-to-market operations, annual planning cycles, or large-scale business transformations is advantageous

Core Competencies

Demonstrates expertise in HR analytics, program management, and organizational support, with a strong ability to analyze data and present insights effectively. Proficient in managing communication channels and facilitating cross-functional collaboration in a fast-paced, multicultural environment.