Employee Experience Change Lead

JPMorgan Chase & Co.; Plano (TX); On-site; USD 91,000 - 132,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City, NJ is seeking an Employee Success Senior Associate to drive end-to-end change delivery for HR products, focusing on Performance and Learning.

You will partner with cross-functional teams to turn insights into practical changes that benefit employees. In this role, you’ll build and maintain stakeholder relationships, guide adoption and support global initiatives, ensuring clear messaging and aligned GTM and change strategies that place employees first and

Qualifications

• 3+ years of experience in change management or related areas.
• Ability to translate product changes into clear communications and enablement materials.
• Strong written and verbal communication to engage partners.
• Analytical skills with curiosity to connect insights across teams.

Responsibilities

• Leads end-to-end change delivery for well-defined, scoped initiatives and supports HR product launch and adoption activities that make Performance and Learning products and services easier for employees to understand and use, supporting lasting behavior change.
• Builds and maintains partner relationships and supports forums that surface employee needs and feedback, deepen understanding of the product experience and provide insights to inform functional strategies and fit-for-purpose GTM and change strategy recommendations.
• Tracks and analyzes key metrics and employee feedback to assess adoption, employee experience and progress toward intended behavior changes, sharing insights to inform future improvements.
• Provides hands-on input and practical guidance to Product, Function, Marketing and Communications partners, escalating strategic questions and higher-complexity decisions to senior change leads.
• Supports execution and coordination for large, global initiatives. Activities include building and managing project plans and change calendars, coordinating stakeholder sessions, drafting communications and toolkits, capturing change impacts and dependencies, supporting training logistics, building and maintaining change assets such as stakeholder maps, basic impact assessments, communications plans, readiness checklists and FAQs.
• Brings curiosity and the voice of the customer to change delivery by identifying recurring questions, employee pain points and risks, and proposing improvements to content, engagement and enablement materials.

Skills

Change management

Stakeholder engagement

Analytical thinking

Strong communication

Job description

JPMorgan Chase & Co. in Jersey City, NJ is seeking an Employee Success Senior Associate to drive end-to-end change delivery for HR products, focusing on Performance and Learning.

You will partner with cross-functional teams to turn insights into practical changes that benefit employees. In this role, you’ll build and maintain stakeholder relationships, guide adoption and support global initiatives, ensuring clear messaging and aligned GTM and change strategies that place employees first and