Employee Engagement & Experience Coordinator

Canadian Rocky Mountain Resorts Ltd; California (MO); Hybrid; USD 32,000 - 47,000; Full time

Benefits offered by this job

Complimentary stays at sister lodges

Staff rates at all CRMR properties

Employee Benefits Program

Discount on food and beverages at our:

Opportunities for growth and advanced

Job summary

Canadian Rocky Mountain Resorts (CRMR) is seeking an Employee Engagement and Experience Coordinator to join our HR team. This role travels to our properties in Banff, Lake Louise, AB and Emerald Lake, BC to champion the employee experience and support onboarding through recognition across four properties.

You will manage onboarding, internal communications, employee programs and perks, plan events, track recognition and survey results, and produce regular reports for HR leadership.

Qualifications

• Experience in hospitality industry is preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills with ability to manage multiple projects.
• Proficiency with Microsoft Office Suite required.
• Ability to handle confidential information with discretion.

Responsibilities

• Onboarding & Orientation: assist with onboarding and new hire sessions.
• Internal Communications: create newsletters and announce updates.
• Employee Programs & Perks: manage vouchers and perk distribution.
• Events & Culture Building: plan and execute employee events.
• Employee Recognition: manage anniversaries and awards.
• Employee Engagement & Surveys: develop and distribute surveys and analyze results.
• Reporting: prepare weekly/monthly HR analytics reports.

Skills

Hospitality industry experience

Strong communication skills

Organizational skills

MS Office proficiency

Education

Post-secondary education in Human Resources

Tools

Microsoft Office Suite

Job description

CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits:

• Complimentary stays at our sister lodges
• Staff rates at all CRMR properties
• Employee Benefits Program
• Discount on food and beverages at our hotel dining outlets
• Opportunities for growth and advancement across our properties

We are looking for an Employee Engagement and Experience Coordinator to join our HR team. This role requires travelling to our hotels in Banff, Lake Louise, AB, and Emerald Lake, BC.

Primary Function:

To champion the employee experience at CRMR by fostering a positive, connected, and inclusive workplace culture across all properties. This role serves as the first point of contact for employee engagement, supporting the full employee lifecycle from onboarding through recognition, and driving initiatives that strengthen employee morale, retention, and belonging

Duties and Responsibilities:

• Onboarding & Orientation
  • Assist with the onboarding process for all new hires across all properties, ensuring all required documentation is completed prior to each employee's start date
  • Conduct and continuously improve new hire orientation sessions, including presentations, videos and welcome packages
  • Partner with department managers to ensure consistent and high-quality orientation experience across all four properties
• Internal Communications
  • Create and distribute company wide newsletters and internal announcements on a regular cadence
  • Maintain and distribute monthly company directory updates across all properties
  • Support HR in drafting and distributing internal communications related to company updates, policy changes, and employee programs
  • Manage internal communication channels and ensure timely, consistent, and engaging messaging to employees across all properties
• Employee Programs & Perks
  • Manage and administer the stay voucher program, including processing, tracking, and distribution of 6-month vouchers
  • Own and administer the employee pass programs, including summer activity passes and winter ski passes, from application through distribution
  • Serve as the primary contact for employee inquiries related to perks and passes, providing prompt and helpful responses or directing employees to the appropriate resource
  • Identify opportunities to expand or enhance employee perks and programs in line with budget and present recommendations to the Director of HR
• Events & Culture Building
  • Support the planning and execution of employee events, activities, and culture-building initiatives, including but not limited to Housekeeping Olympics, Culinary Appreciation Day, Staff Christmas Party, and other employee appreciation events
  • Coordinate logistics for events including activities, communications and management
  • Identify and propose new initiatives and traditions that strengthen team connection and morale across all properties
• Employee Recognition
  • Manage and administer employee recognition programs, including work anniversaries, long service awards, and other appreciation milestones
  • Proactively track and flag upcoming recognition milestones to ensure no employee is overlooked
  • Partner with GMs and HODs to personalize recognition efforts where appropriate
  • Support the development of a more robust recognition framework as the company grows
• Employee Engagement & Surveys
  • Work in collaboration with HR leadership on developing and distributing employee engagement surveys (Pulse Survey/Exit Survey)
  • Analyze survey results and help identify trends, themes, and areas for improvement
  • Prepare reports and present findings to HR leadership with recommended actions
• Reporting
  • Prepare and distribute weekly and monthly reports for HR leadership on analytics through the HRIS, including Workforce and staffing, Attendance and labour, Recruitment, Risk Dashboard.

Requirements/Experience:

• Post-secondary education in Human Resources (or working towards it) is an asset
• Experience in the hospitality industry
• Passionate about people, culture, and creating great employee experiences
• Excellent written and verbal communication skills with a creative eye for internal content
• Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously
• Proven ability to handle confidential information with discretion and professionalism
• Customer service mindset with a genuine focus on employee experience
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience working in a multi-property or multi-location environment is an asset

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.