Employee Care Timecard Coordinator

SPECTRAFORCE Puerto Rico; Barceloneta (PR); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Unlimited PTO

Health insurance

Dental insurance

Vision insurance

401(k) with employer matching

Gym membership reimbursement

Job summary

SPECTRAFORCE Puerto Rico seeks an Employee Care Timecard Coordinator to strengthen the Human Connect with employees and ensure smooth payroll and timecard processes. You will interact with staff, manage inquiries, and coordinate with Payroll and CSA on timecards, time-off, garnishments, and benefits.

This role emphasizes confidentiality, timely communication, and collaboration across departments, with travel up to 25% and a supportive, diverse workplace environment.

Qualifications

• At least 1 year in a similar role with transferable skills.
• Strong data analysis and attention to detail.
• Proficiency in both Spanish and English.

Responsibilities

• Represent SPECTRAFORCE professionally to employees.
• Build relationships to enhance the Human Connect.
• Handle employee needs and resolve inquiries promptly.
• Collaborate with stakeholders and maintain confidentiality.
• Escalate unresolved matters with timely resolutions.
• Assist payroll with timesheet audits and missing timecards.

Skills

Data analysis

Attention to detail

Time management

Bilingual Spanish-English

Job description

SPECTRAFORCE is comprised of multiple globally operating companies. We are one of the fastest-growing and largest US staffing, technology, and consulting organizations servicing over 120 mid-to-large-scale clients in North America and India within the Technology, Financial Services, Insurance, Healthcare, Pharmaceutical, Life Sciences, Telecom, and Utility industries. A diversity-owned firm, SPECTRAFORCE is built on the concept of “human connection,” defined by its branding tagline NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so its staff and clients can reach their highest potential. Read more at www.spectraforce.com.

Job Summary:

The Employee Care Timecard Coordinator (ECS) is responsible for building strong relationships with employees and enhancing the “Human Connect” in the workplace.

Essential Functions:

• Serve as a professional representative of SPECTRAFORCE, ensuring a positive impression on all employees.
• Build relationships with employees to enhance the “Human Connect.”
• Take full ownership of employee needs and concerns to achieve prompt and satisfactory resolutions.
• Collaborate with internal and external stakeholders to address employee inquiries.
• Maintain confidentiality when handling sensitive information.
• Escalate unresolved matters in a timely manner and ensure resolution.
• Send welcome emails to new hires every Wednesday, with follow-ups on Friday.
• Assist the payroll team in auditing timesheets and identifying missing timecards.
• The Payroll team will notify Employee Care (EC) via email regarding any missing timecards, with the Client Service Associate (CSA) copied.
• Processes time-off request forms for paid licenses on a weekly basis.
• Analyze timesheet for holiday eligibility and send official list to payroll department for its respective processing
• Manage contingent workforce payroll inquiries and adjustments with support from the payroll department.
• Understand client-specific attendance policies and administer related disciplinary actions as required.
• Maintain real-time updates in tracking logs and SN, as attendance policies are time sensitive.
• Notify employees of Spot Awards, congratulate them, and provide payment details along with a recognition certificate via email.
• Update direct deposit details, address, phone number, and emergency contacts in SN, creating payroll tickets.
• Provide Paychex setup instructions in the welcome email and assist employees if required.
• Process garnishments, jury duty (refer to SOP), and stop payment requests by creating SN tickets for Payroll.
• Manage employment certifications not related to the Department of Labor (DOL), such as certification of employment and unemployment claims.
• Provide employees with updated vacation and sick balances upon request. Sick balance is only disclosed for scheduled medical procedures.
• Respond to inquiries about medical insurance and 401K eligibility and refer eligible employees to Benefits.
• Handle initial requests and refer to the corresponding departments cases such as FMLA, SINOT, CFSE (workers' compensation), ADA, non-ADA accommodations, and other licenses, sending details to Benefits and cc'ing CSA.
• Celebrate birthdays, work anniversaries, and major life events (e.g., birth of a child).
• Perform other duties assigned.

Required Knowledge, Skills, and Experience:

• Minimum of (1) year in similar role with transferable skills.
• Skill in Data analysis, attention to detail and able to work multiple tasks simultaneously.
• Proficiencies in Spanish and English.
• Works independently needs to have strong time management skills.

Preferred Requirements:

• Staffing or agency experience.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer in close range.
• Must be able to lift up to 25 pounds occasionally.

Travel Requirements:

• Ability to travel up to 25% of the time.
• A strong cultural environment, recognized by Inc. Best Workplaces and Womens Choice Awards, with 72% female leadership.
• Unlimited PTO
• A comprehensive suite of health, dental, vision, and other insurances
• 401(k) plans with employer matching
• Reimbursements for gym membership*

Join Us:

• Eager to make a mark? Were thrilled to meet you! Start your journey to NEWJOBPHORIA. Lets embark on this exciting path together!

SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at [e-mail] if you require reasonable accommodation.

This position's pay range is $13.00/Hourly - $13.50/Hourly.

*Please note that exact benefits and salary amounts are dependent on location, years of experience, and other factors.