Employee Benefits Supervisor

National League of Cities; Olympia (WA); Hybrid; USD 84,000 - 127,000; Full time

Job summary

An established industry player is seeking a dedicated Employee Benefits Supervisor to lead their dynamic team. This role involves overseeing the day-to-day operations of the AWC Employee Benefit Trust, ensuring excellent customer service, and implementing benefit programs. The ideal candidate will have a strong background in benefits administration and supervisory experience, along with a commitment to collaboration and innovation. Join a vibrant organization that values diversity and offers exceptional benefits, including full medical coverage and generous leave policies. If you're passionate about making a difference in local government, this opportunity is for you.

Benefits

100% medical premium coverage for employee

90% medical premium coverage for spouse/domestic partner

100% dental and vision insurance

401k with employer matching up to 10%

Paid vacation and sick leave

Sabbatical program

Training and development opportunities

Outstanding performance awards

Employer funded HRA

Qualifications

• 5 years' experience in benefits administration or non-profit organizations.
• 1 year experience in a supervisory position.
• Knowledge of state and federal regulations regarding health care.

Responsibilities

• Manage the overall direction and strategic plan implementation for the Trust’s operations.
• Supervise and lead a team to achieve goals stated in the annual work plan.
• Facilitate and coordinate the work products of contracted carriers and vendors.

Skills

Benefits Administration

Supervisory Skills

Project Management

Communication Skills

Customer Service

Education

Bachelor’s Degree in Business or Healthcare

Job description

Association of Washington Cities (AWC) is recruiting a full-time Employee Benefits Supervisor to join our dynamic and customer orientated team.

Founded in 1933, AWC is a private, nonprofit, nonpartisan organization, which provides a wide array of services to all 281 cities and towns in the state of Washington. AWC builds connections between our state’s diverse cities and towns, while providing our members with the support needed to thrive through delivery of data-driven education, nationally recognized polling programs, and nonpartisan advocacy. Membership is voluntary, and we are proud that AWC maintains 100% participation. AWC is a vibrant, fast-paced organization supported by 70 employees who are passionate about serving our members. We have a diverse team with subject matter expertise in various areas.

The AWC Employee Benefit Trust (AWC Trust) is a member service of the Association of Washington Cities and is Washington’s premier local government benefit pool for cities, towns, and other local governments. The AWC Trust provides a broad selection of benefit insurance options and health management programs for members. In total, the AWC Trust insures over 280 entities, with 19,000 employees and close to 40,000 lives insured.

Summary:

This position supervises and leads the day-to-day benefit operations of the contracted AWC Employee Benefit Trust (Trust). This includes developing, promoting, implementing, and evaluating all benefit related programs. The incumbent will work closely with staff in providing excellent customer service, responding to inquiries and supplying technical assistance to member employers, their employees, retirees, and service providers.

AWC welcomes applicants from all backgrounds. We value the unique views, backgrounds, experiences, expertise, and potential of all our employees. We are committed to following our core values of collaboration, equity, innovation, integrity, and respect.

What we offer:

• Exceptional benefits – AWC pays 100% of medical premium for employee and 90% of the medical premium for spouse/domestic partner and child(ren) up to age 26; and 100% of dental and vision insurance

• Basic life insurance and disability insurance

• Four hours of paid vacation leave in first year of employment for every semi-monthly pay period, with generous increase in vacation hours earned thereafter

• Four hours of paid sick leave for every semi-monthly pay period

• 11 paid holidays and two floating holidays each year

• 401k with employer matching up to 10% of employee salary or eligible student loan payments

• Opportunity for outstanding performance awards and tuition assistance

• Employer funded HRA ($770 to $1,980 depending on dependents)

• Sabbatical program

• Staff events

• Training and development opportunities

• A workplace where you know you are providing valuable services and making a difference

The salary range for this position is $84,026 to $126,038. The top candidate’s placement within the range will reflect education, training, and experience consistent with AWC policies.?

This position is eligible to telework on certain days of the week, subject to approval and as determined by AWC.

Recruitment closes on May 27, 2025, at 9:00 am.

What you’ll be doing

• Manage the overall direction and strategic plan implementation for the Trust’s operations and recommend program changes to the Program Director for consideration by the Board of Trustees

• Supervise and lead a team of four to coordinate, delegate, and assign duties to achieve goals stated in annual work plan; monitor responsiveness and quality, and address performance and process concerns as needed

• Demonstrate thorough understanding of benefit programs; advise and oversee team in providing response to inquiries, from general to complex benefit and eligibility issues, and technical assistance and resolution

• Facilitate and coordinate the work products of contracted carriers, vendors, and consultants

• Assist in the administration of all benefit programs, including medical, dental, vision, life, long term disability, employee assistance program, and long-term care; Lead the administration of tax-favored accounts

• Lead regular vendor meetings with the Trust’s billing/enrollment/eligibility and tax favored account vendors; monitor follow through on tasks, track items requiring resolution, manage projects through completion

• Attend health and wellness and/or benefit fairs as needed

• Conduct all duties in compliance with HIPAA and security policies and procedures to ensure sensitive data is properly handled, protected and stored, and report security concerns and incidents immediately when identified; oversee HIPAA compliance among employee benefits team

• Responsible for identifying issues to be presented to governance and advisory groups for decisions of program offerings, and other subjects of concern; prepare required materials, for discussion points and present information at the appropriate meetings

• Cultivate relationships and maintain cross collaboration with internal teams, leveraging diverse skills to meet department goals

• Coordinate the annual work plan process with various team members; oversee implementation in accordance with deadlines

• Responsible for writing, advising and proofreading the content for all operation program related communications

• Support member education by identifying training needs, evaluating and updating training strategies

• Staff various events of the organization as assigned

• Incumbent will travel to trainings and events; overnight stays generally will not exceed 25 nights per a year

Requirements:

• 5 years' experience in benefits administration or work with a multi-employer association or non-profit organization?

• 1 year experience in a supervisory position or demonstrated ability?

• Bachelor’s degree in business, healthcare, or related field; experience may be substituted year-for-year for academic achievement?

• HIPAA privacy training preferred?

• Must maintain a Washington State driver’s license in good standing?

What you bring to the team:

• Knowledge of benefits, including deductibles, co-insurance, co-pays, and prescription formularies

• Knowledge of state and federal regulations regarding health care and benefits

• Knowledge of the HIPAA security requirements

• Knowledge of human resources and labor relations

• Ability to establish creditability and manage confidential and time sensitive material

• Skilled at providing leadership, vision and direction for teams, while encouraging team members to explore creative approaches to completing tasks and improving process and outcomes

• Ability to effectively supervise a diverse team of staff members involved in a variety of activities

• Ability to plan, organize and prioritize multiple diverse work tasks for self and others

• Skilled in designing and delivering presentations to a variety of large and small groups

• Possess strong project management skills

• Knowledge of basic math, accounting and finance practices

• Possess strong communication skills, articulates clearly both with the written and spoken word

• Ability to model the organization’s high standards of quality customer service to all internal and external customers; represent AWC in a positive professional manner, while using tact, discretion, and courtesy

• Ability to work independently and as a member of a team

• Ability to juggle competing demands between long-term projects and emergent needs

• Ability to meet deadlines and complete assigned tasks in a timely manner

Working conditions:

The incumbent may work irregular hours and may begin and end work beyond the normal workday when necessary. Work performed primarily in an office setting and at assigned locations across Washington state.?Sedentary in nature, prolonged periods of sitting at a desk and working on a computer. Incumbent must be able to lift and carry objects up to 30 pounds at times. Work may involve standing for long periods, stooping, repetitive motions with hand, wrist and fingers. Driving an automobile is necessary, incumbent may spend prolonged periods in a vehicle.

To request reasonable accommodation in the application process, please email [e-mail] .

AWC is looking for people who can help us achieve our mission and vision, not just check the boxes. If you’re excited about this role and interested in supporting local government, we encourage you to apply. You might just be the right candidate for this role or other roles at AWC!

All offers of employment are contingent to authorization for employment in the United States, criminal background check, reference checks, and required degree/credential verification. Information obtained from the background check will not necessarily preclude employment but may be considered.

All AWC employees must work in Washington state, unless explicitly preapproved by the CEO to work in Oregon or Idaho.

AWC is an Equal Opportunity Employer and values diversity on our team. Applicants are considered for positions without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, perceived or actual physical or mental disability, genetic information, marital status, veteran status, gender identity or expression, as required by federal, state, and local laws.