Employee Benefits QA Consultant — Remote

The Hartford; Santa Fe (NM); Hybrid; USD 67,000 - 100,000; Full time

Job summary

The Hartford is seeking an Underwriting Quality Consultant to lead quality reviews of Employee Benefits underwriting cases, ensuring adherence to pricing and underwriting standards across Regional/National Accounts. The role requires collaboration with cross-functional teams and guidance to underwriters.

This position offers hybrid or remote work; near Hartford, CT; Lake Mary, FL; Alpharetta, GA candidates will work in office 3 days a week (Tue–Thu) with remote options otherwise.

Qualifications

• Technical underwriting knowledge with ability to underwrite Employee Benefits cases with limited complexity.
• 3 years of Employee Benefits underwriting experience required; National Accounts (5,000 ) and Regional Accounts (1,000 — 4,999) experience strongly preferred
• Must be detail oriented; able to challenge existing norms using logic
• Excellent verbal and written communication skills
• Solid understanding of quality evaluation processes/principles
• Proven ability to act with integrity and respect (confidential work)
• Self-starter capable of working across organization levels
• Contribute to customer success by troubleshooting issues and streamlining workflows
• Ability to work independently to drive results
• Ability to multi-task while prioritizing and managing time
• Excellent organizational skills
• Strong team building and interpersonal skills
• Strong working knowledge of Microsoft Office

Responsibilities

• Execute quality reviews by reconstructing Employee Benefits underwriting cases to validate adherence to compliance and regulatory standards, pricing protocols, underwriting standards, documentation protocols and guidelines.
• Perform targeted audits on emerging trends, areas of concern or process changes to inform Risk Management practices and guidelines.
• Complete root cause analysis on quality reviews and audit results by evaluating data for quality trends and opportunities from multiple sources including, but not limited to independently run reports.
• Deliver meaningful feedback in a respectable manner to Underwriters and or their leaders when reporting Quality results, trends, and recommendations.
• Support Strategic Reserve by underwriting cases during peak periods; collaborate effectively with business customers (Underwriting & Sales) to meet customer deadlines.
• Identify learning opportunities based on quality findings: prepare and present training materials when applicable.
• Lead or participate in strategic initiatives exhibiting thought leadership by providing insightful input and expertise to influence and deliver optimal business outcomes.
• Function as an Underwriting Subject Matter Expert: stay current with guideline, best practice, tool and system enhancements. Competently articulate enhancements to Underwriters to ensure consistency across the organization when deviations are identified.
• Effectively coach and mentor Underwriters, provide insightful and comprehensive consultations, tailor conversations based on individual needs to instill expertise among our Underwriting organization.
• Manage own time and workload efficiently: balance multiple priorities to fulfill all commitments within established timeframes.

Skills

Technical underwriting knowledge

Attention to detail

Verbal and written communication

Multi-tasking and prioritization

Time management

Interpersonal skills

Integrity and confidentiality

Independent working

Tools

Microsoft Office

Job description

The Hartford is seeking an Underwriting Quality Consultant to lead quality reviews of Employee Benefits underwriting cases, ensuring adherence to pricing and underwriting standards across Regional/National Accounts. The role requires collaboration with cross-functional teams and guidance to underwriters.

This position offers hybrid or remote work; near Hartford, CT; Lake Mary, FL; Alpharetta, GA candidates will work in office 3 days a week (Tue–Thu) with remote options otherwise.