Employee Benefits Customer Service Representative

First State Community Bank; Hannibal (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

First State Insurance Agency is seeking an Employee Benefits Customer Service Representative to support enrollment and eligibility tasks, maintain client records, and assist with quotes and renewal processes. The role emphasizes professionalism and teamwork in a growing insurance and financial services organization.

The ideal candidate will have excellent communication, strong MS Office skills, and a willingness to pursue a Life & Health license.

Qualifications

• Excellent customer service skills.
• Exceptional written and verbal communication abilities.
• Willingness to pass/maintain Life & Health insurance license.
• Proficient in Microsoft Office and data entry accuracy.
• Punctuality and dependable attendance.

Responsibilities

• Perform administrative tasks to support internal teams with enrollments and eligibility changes.
• Maintain client accounts and records, including disclosures in the agency management system.
• Assist with proposals and data gathering for quotes and renewals.
• Support Account Managers during new submissions and renewal transitions.
• Provide professional service to clients and colleagues in person or by phone.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Employee Benefits Customer Service RepresentativeFirst State Insurance Agency Company InfoFirst State Insurance Agency is a subsidiary of First State Bancshares. This means we have a whole family of support and a large backing. We are a growing insurance and financial services organization serving most states across the nation. Our home office is in Farmington, MO with numerous locations throughout Missouri.Make a Positive ImpactFirst State Insurance Agency is looking for talented and resourceful candidates to fill the role of Employee Benefits Customer Service Representative. The Customer Service Representative will play a critical role on our team and be responsible for administrative tasks to assist our internal teams in delivering first class benefits solutions.Responsibilities in Accordance with Our Corporate ValuesProfessionalismEngage with customers, colleagues and supervisors on the phone and in person with a high level of professionalism and respectPerform administrative activities on client accounts including processing enrollments and eligibility changesAccountabilityAssist with record keeping and files for clients, including logging activities and documents in agency management system and maintaining client disclosures for group accountsInitiativeAttain thorough understanding of internal processes and team members responsibilities in order to accurately and effectively provide services to clientMust have understanding of new case submissions and renewal transitions in order to assist internal team throughout entire processAdaptabilityPrepares requests for proposals by means of organizing data for quotes and reviewing current plan designsWorks with Account Manager in reviewing proposal request and obtains additional information needed for quoteWhat You Can ExpectCompetitive pay and benefits package - with variable compensation program based on team performance401(k) with generous employer match benefitHelpful, qualified, and available leadershipA caring, stable work environmentQualificationsExcellent Customer Service SkillsProficient in Microsoft OfficeExceptional written & verbal communication skillsWillingness to pass/maintain Life & Health insurance licenseStrong sense of punctuality & attendanceHigh school diploma/GEDAdditional InformationBeing a First Stater…Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you’re passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.Do you have what it takes to be a First Stater?Make a Difference – Apply Now!First State Bancshares, Inc, is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.