Personal Lines Senior Account Manager (55532)

First State Community Bank; Arnold (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay and benefits package

401(k) with generous employer match

Helpful, qualified leadership

Stable work environment

Job summary

A regional financial institution in Missouri is seeking a Senior Account Manager to support producers and oversee performance in the Personal Lines department. Candidates should have 5+ years of industry experience and a strong focus on customer service. This full-time role includes managing accounts, providing training and ensuring compliance with processes. A competitive pay and benefits package is offered, including a 401(k) plan.

Qualifications

• 5+ years of industry-specific experience preferred.
• Must possess and maintain Personal Lines insurance license.
• Must obtain and maintain a professional designation relevant to the position.

Responsibilities

• Provide support to producers and oversee performance.
• Engage with customers with professionalism and respect.
• Document performance and resolve issues with the AVP.

Skills

Exceptional written and verbal communication skills

Proficient with Microsoft Office

Strong attendance history

Education

High School diploma or GED

Job description

Personal Lines Senior Account Manager (55532)

First State Insurance Agency is a subsidiary of First State Bancshares, with a large backing and support network. We are a growing insurance and financial services organization serving most states across the nation, headquartered in Farmington, MO and with numerous locations in Missouri.

Make a Positive Impact

The Personal Lines Senior Account Manager will provide support to producers, offer additional insight for accounts and carriers, and follow new and renewal business protocols. The role includes training, coaching, and delegating work to the team while overseeing performance and maintaining strategic relationships with carriers.

Professionalism

• Engage with customers, colleagues, and supervisors on the phone and in person with a high level of professionalism and respect
• Maintain confidentiality in all dealings with clients and within the agency
• Manage multiple books of business with minimal supervision
• Delegation of routine duties to prescribed teammates

Accountability

• Document performance and work with AVP to resolve performance issues
• Ensure all renewal proposals are delivered to the producer at least 30 days prior to renewal date
• Review and process all assigned documents within prescribed processing times, confirming documents are true and accurate at the time of processing

Initiative

• Review production reports for maintained book of business
• Review and provide guidance to teammates on Proposal of Coverage documents
• Ensure all agency billed policies and endorsements are processed according to procedure, following up on past‑due amounts when applicable

Adaptability

• Coordinate and/or provide coaching, problem‑solving solutions, as well as procedural and systems training as needed, to any member of the Commercial Lines Department
• Build and maintain a positive working relationship with team and producers, having critical conversations when required
• Conduct monthly team meetings to engage team in customer touch points and document interactions appropriately

What You Can Expect

• Competitive pay and benefits package – variable compensation program based on team performance
• 401(k) with generous employer match benefit
• Helpful, qualified, and available leadership
• A caring, stable work environment

Qualifications

• Exceptional written and verbal communication skills
• Proficient with Microsoft Office
• Punctual with a strong attendance history
• High School diploma or GED
• 5+ years’ industry‑specific experience preferred
• Must possess and maintain Personal Lines insurance license
• Must obtain and maintain a professional designation relevant to the position

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Sales and Business Development

Industries

• Banking

Being a First Stater

Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you’re passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.

First State Bancshares, Inc, is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.