Benefits Customer Success & Enrollments Specialist

First State Community Bank; Hannibal (MO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive pay & benefits

401(k) with employer match

Career development opportunities

Equal Opportunity Employer

Job summary

First State Insurance Agency seeks an Employee Benefits Customer Service Representative to support the Employee Benefits team. You will handle enrollments, eligibility changes, and client record maintenance while delivering exceptional service to employers.

Join a stable, growing organization with competitive pay, benefits, a 401(k) match, and opportunities for career development within a community-focused team.

Qualifications

• Excellent Customer Service Skills.
• Proficient in Microsoft Office.
• Exceptional written & verbal communication skills.
• Willingness to pass/maintain Life & Health insurance license.
• Strong sense of punctuality & attendance.
• High school diploma/GED.

Responsibilities

• Support employers and internal teams with employee benefit administration and service needs.
• Process enrollments, eligibility changes, and account updates accurately and efficiently.
• Maintain organized client records and documentation within agency systems.
• Assist with new business submissions, renewals, and implementation processes.
• Prepare and organize data for quotes, proposals, and benefit plan reviews.
• Partner with Account Managers to ensure clients receive timely, accurate service.

Skills

Customer service

Written communication

Verbal communication

Punctuality

Education

High school diploma/GED

Tools

Microsoft Office

Job description

First State Insurance Agency seeks an Employee Benefits Customer Service Representative to support the Employee Benefits team. You will handle enrollments, eligibility changes, and client record maintenance while delivering exceptional service to employers.

Join a stable, growing organization with competitive pay, benefits, a 401(k) match, and opportunities for career development within a community-focused team.