Employee Benefits Concierge

First State Community Bank; Hannibal (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

First State Insurance Agency is seeking an Employee Benefits Customer Service Representative to support enrollment and eligibility tasks, maintain client records, and assist with quotes and renewal processes. The role emphasizes professionalism and teamwork in a growing insurance and financial services organization.

The ideal candidate will have excellent communication, strong MS Office skills, and a willingness to pursue a Life & Health license.

Qualifications

• Excellent customer service skills.
• Exceptional written and verbal communication abilities.
• Willingness to pass/maintain Life & Health insurance license.
• Proficient in Microsoft Office and data entry accuracy.
• Punctuality and dependable attendance.

Responsibilities

• Perform administrative tasks to support internal teams with enrollments and eligibility changes.
• Maintain client accounts and records, including disclosures in the agency management system.
• Assist with proposals and data gathering for quotes and renewals.
• Support Account Managers during new submissions and renewal transitions.
• Provide professional service to clients and colleagues in person or by phone.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

First State Insurance Agency is seeking an Employee Benefits Customer Service Representative to support enrollment and eligibility tasks, maintain client records, and assist with quotes and renewal processes. The role emphasizes professionalism and teamwork in a growing insurance and financial services organization.

The ideal candidate will have excellent communication, strong MS Office skills, and a willingness to pursue a Life & Health license.