Client Success Executive, Group Health Insurance

True Benefit; New Jersey; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Immediate comprehensive benefits

Generous and flexible PTO

Long-term growth potential

Job summary

A leading employee benefits firm in New Jersey is looking for a Client Success Executive to manage employer client relationships post-sale. This role emphasizes relationship ownership and service excellence, with responsibilities that include retention management, client issue resolution, and coordination of benefit changes. Candidates should have 5+ years in employee benefits account management and be comfortable in a client-facing position. The firm offers immediate benefits and long-term growth potential in a supportive environment.

Qualifications

• 5–10+ years of experience in employee benefits account management specializing in client success.
• Strong knowledge of group health insurance with small group experience preferable.
• Proven independent management of client relationships in a field-based role.

Responsibilities

• Serve as the primary post-sale point of contact for assigned employer clients.
• Manage the client relationship focusing on retention and renewals.
• Identify and resolve client issues proactively and coordinate benefits.

Skills

Employee benefits account management

Client success

Group health insurance

Field-based customer engagement

Job description

Client Success Executive – Employee Benefits (Post-Sale)

Senior Individual Contributor | Field-Based / Remote | Northern New Jersey

Local client travel + NYC office access

The Opportunity

• True Benefit is hiring a Client Success Executive to own employer client relationships after implementation within an established ADP TotalSource PEO partnership.
• This is a post-sale, post-implementation role—no prospecting, no selling, and no people management.
• Your responsibility begins once the client is live and continues through the life of the account.
• You’ll work closely with ADP TotalSource HR Business Partners (HRBPs) embedded with clients, serving as the primary benefits expert and relationship owner focused on service excellence, retention, and long-term client health.
• This role is designed for an experienced benefits professional who values ownership, autonomy, and impact.

What You’ll Do

• Serve as the primary post-sale point of contact for assigned employer clients
• Partner closely with ADP HRBPs supporting clients at their locations
• Own the client relationship with a focus on:
• Retention and renewals
• Service quality and escalation management
• Proactive issue identification and resolution
• Manage benefit changes, ongoing service needs, and carrier coordination
• Identify and address at-risk accounts before issues escalate
• Travel locally to client sites in Northern NJ with periodic travel to ADP’s NYC office

What We’re Looking For

• 5–10+ years of experience in employee benefits account management, client success, or post-sale service
• Strong, hands-on knowledge of group health insurance (small group experience preferred)
• Proven ability to own client relationships independently
• Comfortable in a field-based, client-facing role
• Experience working with PEO, HCM, or employer-facing environments is a plus
• Life & Health license (or ability to obtain within 90 days)

What This Role Is Not

This role is about judgment, accountability, and follow-through.

Why True Benefit & Amwins

• True Benefit is an operating company of Amwins Group, the largest wholesale insurance brokerage and group benefits firm in the world, placing over $45B in annual premium.
• Amwins is privately held and employee-owned, offering stability, scale, and long-term career growth without unnecessary bureaucracy. www.amwins.com
• Immediate, comprehensive benefits (no waiting periods)
• Generous and flexible PTO
• Long-term growth potential

If you’re a senior benefits professional who prefers post-sale ownership and meaningful client relationships over sales activity, we’d welcome a conversation.