Employee Benefits Admin Specialist

Patriot Growth Insurance Services; Ann Arbor (MI); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical options

Virtual healthcare

Disability coverage

Parental leave

PTO with flexible accruals

401(k) matching

Employee Assistance Program

Job summary

Patriot Growth Insurance Services in Ann Arbor, MI is seeking an Administrative Assistant to support Account Managers in servicing small group employee benefits clients and maintaining strong client relationships. You will coordinate enrollments, terminations, and changes with carriers, assist with renewals, and respond to inquiries with professionalism.

The role emphasizes data gathering, preparing proposals, and managing client records across agency systems, with opportunities to grow in

Qualifications

• 1-2 years of experience in an administrative, office support, or customer service role.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
• Ability to manage competing priorities and meet deadlines effectively.
• Strong interpersonal skills and the ability to work collaboratively within a team environment.
• Dedication to delivering high-quality client service and maintaining professionalism in all interactions.

Responsibilities

• Support Account Managers in servicing small group employee benefits clients and maintaining strong client relationships.
• Coordinate enrollments, terminations, and benefit changes with carriers and vendors to ensure accuracy and timely processing.
• Assist with employee benefits renewals by gathering data, preparing proposals, and reviewing plan options.
• Respond to client inquiries regarding benefits, billing, eligibility, and claims with professionalism and urgency.
• Maintain organized and accurate client records within agency management systems and carrier platforms.
• Prepare client-facing materials, including spreadsheets, presentations, and benefits summaries that support informed decision-making.
• Partner with insurance carriers to resolve issues, track outstanding items, and ensure timely follow-up.
• Assist with compliance-related documentation and processes, including ACA-related requirements.

Job description

Patriot Growth Insurance Services in Ann Arbor, MI is seeking an Administrative Assistant to support Account Managers in servicing small group employee benefits clients and maintaining strong client relationships. You will coordinate enrollments, terminations, and changes with carriers, assist with renewals, and respond to inquiries with professionalism.

The role emphasizes data gathering, preparing proposals, and managing client records across agency systems, with opportunities to grow in