Benefits Account Manager — Client Success & Renewals

Patriot Growth Insurance Services; Ann Arbor (MI); On-site; USD 80,000 - 87,000; Full time

Benefits offered by this job

Medical and mental health benefits

Virtual medical and mental health care

Disability coverage

Paid parental leave

401(k) with company match

Personalized time off

Employee assistance program

Job summary

Patriot Growth Insurance Services in Ann Arbor, MI is seeking a Benefits Account Manager to serve as a trusted partner to clients, managing renewals, open enrollment activities, and day-to-day benefit needs.

You will coordinate with Producers, carriers, and internal teams to support benefit plan administration and provide proactive service that drives client satisfaction and retention.

Qualifications

• 1 to 3 years of experience in employee benefits, insurance, or a related account management role.
• Active Michigan Life & Health insurance license.
• Associate degree in Business Administration, Human Resources, or a related field.
• Proficiency with Microsoft Office Suite and agency management or CRM systems.
• Strong communication and interpersonal skills with the ability to effectively support client relationships.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.

Responsibilities

• Serve as the primary contact for assigned employee benefits clients, providing proactive and responsive service throughout the year.
• Manage the full lifecycle of benefit plans, including requests for proposals, renewals, onboarding, implementation, and open enrollment activities.
• Coordinate renewal processes by gathering carrier quotes, evaluating plan options, and supporting recommendations alongside Producers.
• Partner with carriers to resolve claims, eligibility, enrollment, and coverage-related questions efficiently.
• Oversee new client implementations to ensure a smooth transition, accurate plan setup, and successful employee enrollment.
• Prepare and distribute client-facing and employee-facing materials, including benefit guides, enrollment resources, and compliance documentation.
• Maintain accurate account records, plan information, and premium data within agency management and CRM systems.
• Collaborate across teams to ensure a consistent, high-quality client experience and timely issue resolution.

Skills

Client-focused

Organized

Communication skills

Attention to detail

Teamwork

Adaptability

Learning mindset

Education

Associate degree in Business Administration, Human Resources, or related field

Bachelor's degree in Business Administration, Human Resources, or related field

Tools

Microsoft Office Suite

CRM systems

Agency management system

Job description

Patriot Growth Insurance Services in Ann Arbor, MI is seeking a Benefits Account Manager to serve as a trusted partner to clients, managing renewals, open enrollment activities, and day-to-day benefit needs.

You will coordinate with Producers, carriers, and internal teams to support benefit plan administration and provide proactive service that drives client satisfaction and retention.