Employee Benefits Account Manager

The Jonus Group; Cleveland (OH); Hybrid; USD 65.000 - 110.000; Vollzeit

Zusammenfassung

The Jonus Group is seeking an Employee Benefits Client Manager to join our growing team in a hybrid work environment. This role focuses on middle-market accounts, delivering exceptional client service, supporting renewals, and shaping plan design while maintaining strong relationships with clients and carriers.

The ideal candidate has a solid employee benefits background, compliance and plan design knowledge, and a collaborative mindset to work with cross-functional teams.

Qualifikationen

• Experience in employee benefits account or client management, preferably middle-market.
• Active Life & Health license (L&H).
• Familiarity with Applied Epic and benefits administration platforms.
• Knowledge of compliance and plan design.

Aufgaben

• Serve as primary contact for client questions, claims support, and compliance documentation.
• Manage client engagement, renewals, and plan design for middle-market accounts.
• Collaborate with internal teams to ensure service delivery and client satisfaction.
• Utilize benefits administration platforms and HR/payroll tools.
• Maintain relationships with carriers and partners.
• Support account retention and growth through proactive service.

Kenntnisse

Benefits knowledge

Client management

Communication

Team collaboration

L&H license

Applied Epic

Employee Navigator

Professional development

Industry designations

Tools

Applied Epic

Employee Navigator

Jobbeschreibung

Job Summary

Seeking a dedicated and experienced Employee Benefits Client Manager to join a growing team. This role is responsible for managing a middle-market book of business, providing high-quality client service, supporting renewals and plan strategy, and maintaining strong client relationships.

The ideal candidate will have a solid background in employee benefits, strong knowledge of compliance and plan design, and the ability to collaborate effectively in a team-oriented environment.

Responsibilities

• Serve as the primary point of contact for client questions, claims support, and compliance documentation
• Manage client engagement, renewals, and plan design for a middle-market book of business
• Collaborate with internal team members to ensure client satisfaction and effective service delivery
• Utilize Applied Epic and benefits administration platforms such as Employee Navigator, along with other HR and payroll tools
• Maintain strong relationships with insurance carriers and other partners
• Support account retention and growth through proactive client service and relationship management
• Assist clients with benefits-related questions and provide guidance regarding available plan options and resources

Qualifications/Requirements

• Proven experience in employee benefits account or client management, preferably with middle-market accounts
• Holds an active L&H (Life and Health) insurance license
• Familiarity with agency management software such as Applied Epic
• Experience with Employee Navigator or similar benefits administration platforms is preferred
• Strong knowledge of employee benefits compliance and plan design
• Excellent communication, organization, and client relationship management skills
• Ability to work collaboratively in a team-oriented environment
• Commitment to ongoing professional development and relevant industry designations

Compensation Package

• Salary Range: $65,000 - $85,000, with potential compensation up to $110,000 for highly qualified candidates
• Bonus: Company performance-based bonus with additional earning potential for professional designations
• Professional Development: Certification and continuing education costs covered
• Benefits: Comprehensive benefits package
• Work Arrangement: Hybrid opportunity available based on tenure and performance

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.