Employee Assistance Program Counselor

0090 Presbyterian System Services; United States; Hybrid; USD 57,000 - 97,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Wellness program

Job summary

Presbyterian Healthcare Services is seeking an EAP Counselor in a hybrid role delivering services remotely, in the office, and at client locations. You will conduct clinical assessments, provide brief counseling, coaching, and crisis response, and collaborate with staff to improve service quality and client experience.

The role emphasizes training development, program support, and building partnerships across departments to support employees and program participants.

Qualifications

• Master’s degree in a behavioral health field (counseling, psychology, social work) is required.
• Current LMHC or LMSW licensure is required; other credentials preferred.
• CEAP certification or pursuing CEAP is preferred; experience with EAP is a plus.

Responsibilities

• Collaborates on team projects to strengthen EAP service delivery for employees and businesses.
• Provides consultation to employees and organizations on workplace concerns.
• Coordinates referrals with HR and organizational leaders for performance and workplace issues.
• Conducts clinical assessments to evaluate risk and substance use and determine level of care.
• Facilitates on-site support after critical workplace incidents, including debriefing and psychological first aid.
• Represents EAP at health fairs and wellness events.
• Develops and presents EAP orientation sessions for employees and managers.
• Supports a high-performing, team-oriented environment and cross-department relationships.

Skills

MS Office proficiency

Interpersonal skills

Communication

Negotiation

HIPAA knowledge

Education

Master’s degree in counseling/clinical psychology/social work or related field

Licensed LMHC or LMSW (required)

CEAP certification preferred

Job description

Location Address

9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range

Minimum Offer $57,241.60 Maximum Offer $97,468.80

Summary

The Employee Assistance Program (EAP) Counselor serves as a key member of the EAP clinical team, providing confidential clinical services and program support to eligible employees and program participants. This hybrid position delivers services remotely, in the office, and at client locations through in-person, telephone, and video-based interactions. The EAP Counselor supports individuals and groups through clinical assessments, brief solution-focused counseling, coaching, consultation, mediation, crisis response, and educational training. The counselor evaluates each client’s needs and connects them with appropriate support through skill-building, case management, community resources, and referrals for longer-term therapy when needed. This role also develops and presents training programs and collaborates with EAP clinical and administrative staff to improve operational efficiency, service quality, and the overall client experience.

Type of Opportunity

Full time

Job Exempt

Yes

Job is based

Reverend Hugh Cooper Administrative Center

Work Shift

Days (United States of America)

Responsibilities

• Collaborates on team projects designed to strengthen and improve EAP service delivery for employees, client organizations, and business partners.
• Provides consultation to employees and organizations regarding a variety of workplace concerns.
• Partners with Human Resources and organizational leaders to coordinate referrals related to employee performance and workplace concerns.
• Conducts clinical assessments to evaluate risk, substance use and dependency concerns, and the appropriate level of care.
• Facilitates on-site support for work teams following critical workplace incidents, including debriefing and psychological first aid.
• Represents the EAP at company health fairs and other employee-wellness events.
• Develops and presents EAP orientation sessions for employees and managers.
• Actively supports and collaborates with colleagues to foster a high-performing, team-oriented environment.
• Builds and maintains effective working relationships with colleagues across departments and organizational levels.
• Performs other duties as assigned.

Qualifications

• A master’s degree in counseling, clinical psychology, social work, or a related behavioral health field is required. Current licensure as an LMHC or LMSW, at minimum, is required. LPCC, LCSW, LMFT, PhD, or PsyD credentials are preferred. Graduate or clinical training must include instruction in mental health, substance use and chemical dependency, and brief therapy approaches.
• Certified Employee Assistance Professional (CEAP) certification, EAP knowledge or experience, or an interest in pursuing CEAP certification is preferred. Previous experience working or consulting in a business environment or Employee Assistance Program is preferred. Experience conducting substance use assessments and providing treatment planning and case management is preferred. Training or professional experience in mediation is preferred. Experience developing and delivering presentations or training programs is preferred. Bilingual candidates who are fluent in English and Spanish are encouraged to apply.

Skills and Knowledge

Proficiency with Microsoft Office applications is required. Strong interpersonal, communication, consultation, and negotiation skills are essential. Candidates must understand HIPAA and other applicable federal and state laws governing privacy, client confidentiality, duty to warn, and child and elder abuse reporting. Candidates must demonstrate sound knowledge of professional standards, ethics, informed consent, and appropriate release-of-information practices, particularly when managing workplace referrals.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED.

AA/EOE/VET/DISABLED.

PHS is a drug-free and tobacco-free employer with smoke free campuses.

PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services Here, we’re committed to a different way to make a difference. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.