Employee Assistance Program Counselor

Presbyterian Healthcare Services; Albuquerque (NM); Hybrid; USD 57,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits package

Employee Wellness program

Job summary

Presbyterian Healthcare Services is seeking an Employee Assistance Program (EAP) Counselor in Albuquerque, NM. This hybrid, full-time role delivers confidential clinical services across remote, office, and client site settings.

The counselor conducts assessments, brief therapies, coaching, and crisis response, while developing training and improving client experiences. Collaboration with HR, leadership, and staff is key to effective referrals and service delivery.

Qualifications

• Master's degree in counseling, clinical psychology, social work, or related behavioral health field is required.
• Current licensure as an LMHC or LMSW is required; LPCC/LCSW/LMFT/PhD/PsyD preferred.
• Graduate or clinical training must include mental health, substance use, and brief therapy approaches.

Responsibilities

• Collaborates on team projects to strengthen and improve EAP service delivery for employees, client organizations, and business partners.
• Provides consultation to employees and organizations regarding various workplace concerns.
• Partners with Human Resources and leaders to coordinate referrals related to employee performance and workplace concerns.
• Conducts clinical assessments to evaluate risk, substance use and dependency concerns, and appropriate level of care.
• Facilitates on-site support for teams after critical workplace incidents, including debriefing and psychological first aid.
• Represents the EAP at health fairs and other employee-wellness events.
• Develops and presents EAP orientation sessions for employees and managers.
• Supports and collaborates with colleagues to foster a high-performing, team-oriented environment.
• Builds and maintains relationships with colleagues across departments and levels.
• Performs other duties as assigned.

Skills

Microsoft Office

Interpersonal skills

Communication skills

Negotiation skills

HIPAA knowledge

Confidentiality

Education

Master's degree in counseling

LMHC or LMSW license

Graduate training in mental health

Job description

Location Address:

9521 San Mateo NEAlbuquerque, NM 87113-2237

Compensation Pay Range:

Minimum Offer $57,241.60
Maximum Offer $97,468.80
Now Hiring: Employee Assistance Program Counselor

Summary:

The Employee Assistance Program (EAP) Counselor serves as a key member of the EAP clinical team, providing confidential clinical services and program support to eligible employees and program participants. This hybrid position delivers services remotely, in the office, and at client locations through in-person, telephone, and video-based interactions.

The EAP Counselor supports individuals and groups through clinical assessments, brief solution-focused counseling, coaching, consultation, mediation, crisis response, and educational training. The counselor evaluates each client's needs and connects them with appropriate support through skill-building, case management, community resources, and referrals for longer-term therapy when needed.

This role also develops and presents training programs and collaborates with EAP clinical and administrative staff to improve operational efficiency, service quality, and the overall client experience.

Type of Opportunity: Full time
Job Exempt: Yes
Job is based: Reverend Hugh Cooper Administrative Center
Work Shift: Days (United States of America)

Responsibilities:

• Collaborates on team projects designed to strengthen and improve EAP service delivery for employees, client organizations, and business partners.


• Provides consultation to employees and organizations regarding a variety of workplace concerns.


• Partners with Human Resources and organizational leaders to coordinate referrals related to employee performance and workplace concerns.


• Conducts clinical assessments to evaluate risk, substance use and dependency concerns, and the appropriate level of care.


• Facilitates on-site support for work teams following critical workplace incidents, including debriefing and psychological first aid.


• Represents the EAP at company health fairs and other employee-wellness events.


• Develops and presents EAP orientation sessions for employees and managers.


• Actively supports and collaborates with colleagues to foster a high-performing, team-oriented environment.


• Builds and maintains effective working relationships with colleagues across departments and organizational levels.


• Performs other duties as assigned.

Qualifications:

Required Education and Licensure

• A master's degree in counseling, clinical psychology, social work, or a related behavioral health field is required.


• Current licensure as an LMHC or LMSW, at minimum, is required. LPCC, LCSW, LMFT, PhD, or PsyD credentials are preferred.


• Graduate or clinical training must include instruction in mental health, substance use and chemical dependency, and brief therapy approaches.

Preferred Experience and Credentials

• Certified Employee Assistance Professional (CEAP) certification, EAP knowledge or experience, or an interest in pursuing CEAP certification is preferred.


• Previous experience working or consulting in a business environment or Employee Assistance Program is preferred.


• Experience conducting substance use assessments and providing treatment planning and case management is preferred.


• Training or professional experience in mediation is preferred.


• Experience developing and delivering presentations or training programs is preferred.


• Bilingual candidates who are fluent in English and Spanish are encouraged to apply.

Skills and Knowledge

• Proficiency with Microsoft Office applications is required.


• Strong interpersonal, communication, consultation, and negotiation skills are essential.


• Candidates must understand HIPAA and other applicable federal and state laws governing privacy, client confidentiality, duty to warn, and child and elder abuse reporting.


• Candidates must demonstrate sound knowledge of professional standards, ethics, informed consent, and appropriate release-of-information practices, particularly when managing workplace referrals.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services