Employee Accommodations Manager

ModeX Consulting Corp; Baltimore (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

ModeX Consulting Corp. seeks a Manager, Employee Accommodations to lead the design, administration, and continuous improvement of the company’s accommodations program.

You will serve as the SME for ADA/ADAAA and related laws, independently manage complex cases, and guide leadership, HR partners, and managers to support an inclusive workplace. You will develop policies, oversee interactive processes, and provide training to supervisors while ensuring compliant decision-making and confidentiality

Qualifications

• Knowledge of ADA/ADAAA, Section 504 and related employment laws.
• Ability to review medical documentation and determine accommodation feasibility.
• Experience managing complex accommodation cases and interactive process.
• Develop, implement, and maintain accommodation policies and templates.
• Provide guidance to leadership and HR on compliance and risk mitigation.
• Utilize HRIS or accommodation systems to track cases and outcomes.

Responsibilities

• Manage and adjudicate accommodation requests, including complex/high-risk cases.
• Lead the interactive accommodation process with employees, managers, HR, and Legal.
• Review medical documents and determine approvals, denials, or alternatives.
• Develop and maintain accommodation policies, procedures, and templates.
• Advise leadership and HR on compliance, risk mitigation, and best practices.

Skills

ADA/Employment law

Medical documentation analysis

Case management

Policy development

Training facilitation

HRIS or accommodation system

Education

Bachelor’s degree in HR, Psychology, Social Sciences, Disability Studies, or related field

Tools

HRIS

Job description

The Manager, Employee Accommodations, leads the design, administration, and continuous improvement of the organization’s employee accommodations program. This role serves as the institutional subject matter expert for ADA, ADAAA, Section 504, and related employment laws, with responsibility for managing complex accommodation cases, directing the interactive process, and ensuring consistent, compliant application of accommodation decisions. The position operates with a high degree of independence and provides consultative guidance to leadership, HR partners, and managers to support an inclusive and accessible workplace.

Duties and Responsibilities

• Manage and independently adjudicate accommodation requests, including complex and high-risk cases, in accordance with ADA/ADAAA, Section 504, PWFA and applicable laws.
• Lead the interactive accommodation process, partnering with employees, managers, HR, and Legal to identify reasonable and effective solutions.
• Review and interpret medical documentation and functional limitations; determine accommodation feasibility, approvals, denials, or alternatives.
• Develop, implement, and maintain accommodation policies, procedures, templates, and documentation standards.
• Serve as the primary consultant and advisor to leadership and HR on accommodationrelated matters, risk mitigation, and compliance strategy. Deliver training and guidance to supervisors and departments on legal obligations and best practices.

Regulatory compliance; Independent judgment; Equity and inclusion mindset; Consultative influence; Problem solving; Ethical decision-making and confidentiality.

Skills

ADA and employment law application; Medical documentation analysis; Case management; Policy development; Training facilitation; HRIS or accommodation system utilization.

Education & Experience Requirements

Education: Bachelor’s degree in Human Resources, Psychology, Social Sciences, Disability Studies, Special Education, or related field.

Experience: 3–5+ years managing employee accommodations or disability services.

Certifications: None required.

Preferred: Experience in regulated or higher education environments; Assistive technology coordination experience; Relevant HR or ADA certifications preferred.