Empathy-Driven Support Specialist (On‑Site)

Circuit Board Medics; Greenville (SC); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health Insurance

Paid time off

401(k) with company matching

Social outings

Casual dress code

Job summary

Circuit Board Medics is seeking a full-time Customer Support representative in Greenville, SC. In this role, you will manage customer interactions via phone, email, and chat, ensuring high-quality service while maintaining strong communication skills and empathy.

The successful candidate must be a fast learner, able to navigate various systems, and demonstrate a strong sense of urgency. Benefits include health insurance, 401(k) matching, and paid time off.

Qualifications

• Strong and professional communication skills, both oral and written.
• Ability to type at least 45 wpm.
• Ability to navigate multiple browser tabs and programs.

Responsibilities

• Respond to customer requests across various channels.
• Handle inbound and outbound customer calls.
• Participate in training to understand products and markets.

Skills

Interpersonal communication

Empowered decision-making

Listening comprehension

Typing

Multitasking

Quick software learning

Job description

Circuit Board Medics is seeking a full-time Customer Support representative in Greenville, SC. In this role, you will manage customer interactions via phone, email, and chat, ensuring high-quality service while maintaining strong communication skills and empathy.

The successful candidate must be a fast learner, able to navigate various systems, and demonstrate a strong sense of urgency. Benefits include health insurance, 401(k) matching, and paid time off.