Empathetic Patient Financial Navigator

Henry Ford Health; Troy (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Henry Ford Health is seeking a Financial Counselor to assist patients with financial obligations for prior and current care, coordinating with insurance carriers to determine coverage and options. You will discuss with patients and families to obtain accurate financial information and guide them to appropriate financial assistance programs.

The role requires collaboration with physicians and other providers to determine long-term care needs and coordination of activities across clinics and

Qualifications

• High school diploma or GED required.
• 2 years of experience in patient admitting/registration or insurance eligibility verification in hospital or medical office.
• Coursework in accounting, computers, financial counseling, and medical terminology is a plus.
• Ability to read, write, spell and perform mathematical calculations for account balance estimations and payments.

Responsibilities

• Assist uninsured, under-insured and insured patients with financial obligations for prior and current care.
• Discuss with patients and families to obtain accurate financial information.
• Coordinate with insurance carriers to determine healthcare coverage and options.
• Advise on financial assistance programs and assist with applications.
• Collaborate with physicians and healthcare providers to determine long-term care needs.
• Coordinate activities with clinics and hospital departments.

Skills

Clear communication

Customer service

Multi-tasking

Analytical thinking

Education

High school diploma or GED

Associate degree in mathematics/accounting/computer science preferred

Job description

Henry Ford Health is seeking a Financial Counselor to assist patients with financial obligations for prior and current care, coordinating with insurance carriers to determine coverage and options. You will discuss with patients and families to obtain accurate financial information and guide them to appropriate financial assistance programs.

The role requires collaboration with physicians and other providers to determine long-term care needs and coordination of activities across clinics and