Financial Navigator

Henry-Ford-Health-2; West Bloomfield Charter Township (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a Financial Navigator to support patients\u2019 financial obligations across prior and current care. You will work with clinics and hospital departments to obtain accurate information, resolve bills, and connect patients with available resources.

In this role you\u2019ll help uninsured and insured patients navigate payment options while maintaining patient privacy and collaborating with physicians and staff to plan long-term care needs.

Qualifications

• High school diploma or GED required.
• Two years of experience in patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• Ability to perform mathematical calculations accurately.
• Associate Degree with coursework in mathematics, accounting, and computer science preferred.
• Additional coursework in accounting, computers, financial counseling, and medical terminology preferred.

Responsibilities

• Assist patients and families in understanding and resolving financial obligations for prior and current care.
• Coordinate with insurance carriers to determine healthcare coverage and options.
• Advise patients on available financial assistance programs and assist with application completion.
• Collaborate with physicians and healthcare providers to determine long-term care needs.
• Coordinate activities with clinics and hospital departments to ensure seamless financial processes.
• Maintain patient privacy and confidentiality while handling sensitive financial information.

Skills

Financial navigation experience

Insurance eligibility verification

Financial counseling

Education

High school diploma or GED

Associate degree (preferred)

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

About the Department: Join our Financial Navigator team that is part of our Financial Clearance Department. As part of our dedicated team, you'll play a crucial role in supporting the financial well-being of our patients and the operational success of our healthcare system, ensuring seamless coordination across clinics and hospital departments.

Role Overview: As a Financial Navigator, you'll assist uninsured, under-insured, and insured patients/guarantors with their financial obligations for prior and current care. Working independently under minimal supervision, you'll ensure accurate financial information is obtained, resolve financial obligations, and connect patients with available resources. Your role is vital in bridging the gap between patients, healthcare providers, and financial assistance programs to ensure compassionate and effective care.

Why Henry Ford Health: At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do:

• Assist patients and families in understanding and resolving financial obligations for prior and current care.
• Coordinate with insurance carriers to determine healthcare coverage and options.
• Advise patients on available financial assistance programs and assist with application completion.
• Collaborate with physicians and healthcare providers to determine long-term care needs.
• Coordinate activities with clinics and hospital departments to ensure seamless financial processes.
• Maintain patient privacy and confidentiality while handling sensitive financial information.

Qualifications

Required:

• High school diploma or G.E.D. equivalent.
• Two (2) years of experience in patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• Ability to perform mathematical calculations accurately.

Preferred:

• Associate Degree with coursework in mathematics, accounting, and computer science.
• Additional coursework in accounting, computers, financial counseling, and medical terminology.

Additional Information

What We Offer: Join a team where your work directly impacts patient care and financial wellness. Grow your career through collaboration, mission-driven work, and continuous learning opportunities in a supportive and innovative environment.