Compassionate Patient Financial Navigator

Henry Ford Health; Detroit (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Henry Ford Health in Detroit seeks a Patient Financial Counselor to assist patients with financial obligations for prior and current care. You will gather accurate financial information, discuss payment options, and coordinate with insurance carriers to determine coverage and available assistance programs.

You will collaborate with physicians and hospital departments to determine long-term care needs and ensure smooth coordination across the Revenue Cycle.

Qualifications

• High school diploma or G.E.D. required.
• Minimum 2 years in patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• Strong mathematical and computational abilities for account balance estimations and contractual calculations.
• Clear and effective verbal communication; professional handling of confidential information.

Responsibilities

• Assist uninsured, under-insured and insured patients/guarantors with their financial obligations for prior and current care.
• Engage with patients and families to collect accurate financial information and resolve balances.
• Coordinate with insurance carriers to determine coverage and options; advise on financial assistance programs.
• Collaborate with physicians and other providers to determine long-term care needs and coordinate with clinics and hospital departments.

Skills

Verbal communication

Customer service

Analytical skills

Detail-oriented

Education

High school diploma or G.E.D.

Job description

Henry Ford Health in Detroit seeks a Patient Financial Counselor to assist patients with financial obligations for prior and current care. You will gather accurate financial information, discuss payment options, and coordinate with insurance carriers to determine coverage and available assistance programs.

You will collaborate with physicians and hospital departments to determine long-term care needs and ensure smooth coordination across the Revenue Cycle.