Patient Financial Counselor: Navigate Insurance & Payments

R1-Rc; Indianapolis (IN); On-site; USD 26,000 - 35,000; Full time

Job summary

R1 RCM Inc. is seeking a Financial Counseling Representative at our Indianapolis, IN site. You will guide patients through insurance benefits, out-of-pocket costs, and payment options, helping them navigate financial responsibilities within a fast-paced hospital setting.

Responsibilities include verifying coverage, assisting with Medicaid and financial assistance applications, and documenting all interactions accurately across systems while collaborating with care teams.

Qualifications

• High School Diploma or GED.

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs.
• Meet with patients to discuss payment options and financial assistance programs.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Build trust with patients during stressful financial situations.
• Collaborate with care teams and revenue cycle departments.
• Maintain accurate documentation across multiple systems.

Job description

R1 RCM Inc. is seeking a Financial Counseling Representative at our Indianapolis, IN site. You will guide patients through insurance benefits, out-of-pocket costs, and payment options, helping them navigate financial responsibilities within a fast-paced hospital setting.

Responsibilities include verifying coverage, assisting with Medicaid and financial assistance applications, and documenting all interactions accurately across systems while collaborating with care teams.