Empathetic Patient Billing & Collections Specialist

Citrus Cardiology Consultants, P.L.L.C.; Inverness (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Health Savings Account (HSA)

Life insurance

Paid Time Off (PTO)

Supplemental plan available

Job summary

Citrus Cardiology Consultants, P.L.L.C. is seeking a Patient Account Representative to manage patient billing with accuracy and courtesy. You will explain financial responsibilities, arrange payment plans, and respond to inquiries while ensuring compliance with policies and healthcare regulations.

The role requires strong communication and empathy, attention to detail, and experience in medical billing. Benefits are included and the team collaborates to support patient financial care.

Qualifications

• 2 years of office experience in medical billing / collections.
• 2 years customer service.
• Excellent verbal and written communication skills with a high level of professionalism.
• Strong attention to detail, organizational ability, and analytical thinking.

Responsibilities

• Communicate directly with patients to explain their financial responsibilities and payment options.
• Establish payment arrangements for outstanding account balances in accordance with company policy.
• Respond promptly and professionally to patient inquiries and concerns regarding statements or balances.
• Contact insurance companies to verify eligibility and benefit information.
• Document all patient calls and account activity accurately and promptly in eCW (eClinicalWorks).
• Assist with general billing and collection activities as assigned to support the department’s overall goals.

Skills

Communication

Empathy

Attention to detail

Education

High School Diploma or equivalent

Associates degree preferred

Tools

eCW (eClinicalWorks)

Job description

Citrus Cardiology Consultants, P.L.L.C. is seeking a Patient Account Representative to manage patient billing with accuracy and courtesy. You will explain financial responsibilities, arrange payment plans, and respond to inquiries while ensuring compliance with policies and healthcare regulations.

The role requires strong communication and empathy, attention to detail, and experience in medical billing. Benefits are included and the team collaborates to support patient financial care.