Medical Assistant

Planned Parenthood of Maryland Inc.; Annapolis (MD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Medical/Dental/Vision

PTO & Holidays

401(k) Retirement Plan

Flexible Spending Account

Job summary

Planned Parenthood of Maryland Inc. in Annapolis seeks a compassionate Medical Assistant to support clinical and administrative tasks, guide patients, and assist providers during exams in a respectful, non-judgmental environment.

The role emphasizes patient education, front/back office duties, and EMR navigation (Epic). Must have MA program completion and 1 year outpatient experience or 2 years in similar admin roles; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED plus completion of an accredited medical assistant program.
• Minimum 1 year of outpatient clinical experience or 2 years performing front/back office MA duties in a healthcare setting.
• Excellent customer service, time management, and communication skills, with the ability to handle sensitive patient interactions without judgment.
• Preferred CMA credential, ultrasound experience, and working knowledge of Epic EMR.
• Bonus: bilingual fluency in English and Spanish.

Responsibilities

• Empower through education: provide empathetic, non-directive counseling on contraception, pregnancy, and STI risks.
• Support clinical excellence: assist providers during exams and procedures, following SOPs and guidelines.
• Champion the patient experience: welcome patients, obtain informed consent, and answer questions about procedures, labs, and medications.
• Drive daily operations: manage front/back-office tasks and navigate Epic EMR for scheduling and insurance verification.

Skills

Patient education

Empathy

Communication

Customer service

Bilingual English/Spanish

Education

High school diploma or GED + accredited medical assistant program

Tools

Epic EMR

Job description

Ready to provide compassionate, empowering reproductive healthcare to the Annapolis community? Planned Parenthood of Maryland (PPM) is seeking an empathetic and detail-oriented Medical Assistant to join our Annapolis center. We need a dedicated clinical support professional who is passionate about patient education and delivering high-quality, non-judgmental care. If you want to be part of a diverse and passionate team of clinicians, this is the role for you!

Inside the Role

As a Medical Assistant at PPM, you will perform the essential clinical and administrative support tasks necessary for efficient center operations. You will be a vital part of the patient experience, guiding clients through their visit, assisting providers during exams, and ensuring every individual feels respected and informed about their reproductive health choices.

Your Day-to-Day Impact

• Empower through education: Provide empathetic, non-directive counseling to clients, offering vital information on contraceptive options, pregnancy, and STI risks consistent with each patient’s value system
• Support clinical excellence: Assist our medical providers during examinations and procedures, ensuring strict adherence to PPM’s Standard Operating Procedures and Medical Standards and Guidelines
• Champion the patient experience: Act as a welcoming, service-oriented guide for patients, ensuring informed consent is obtained and answering questions regarding procedures, lab tests, and medications
• Drive daily operations: Seamlessly manage front and back-office tasks, from greeting clients and verifying insurance for next-day appointments to confidently navigating our Epic electronic medical records (EMR) system

What You Need To Succeed

• High school diploma or GED and graduation from an accredited medical assistant program
• Minimum of 1 year of experience in an outpatient clinical setting OR 2 years of experience performing front/back office MA duties in a healthcare setting
• Excellent customer service, time management, and communication skills, with the ability to handle sensitive patient interactions without judgment
• Preferred: Certified Medical Assistant (CMA) credential, ultrasound experience, and a working knowledge of Epic EMR
• Bonus: Bilingual fluency in English and Spanish is a huge plus!

What We Offer

• Comprehensive Coverage: Medical, Dental, Vision, Life, AD&D, and Short/Long-Term Disability insurance
• Work-Life Harmony: Generous Paid Time Off (PTO), Paid Holidays, and an Employee Assistance Program
• Future Security: 401(k) Retirement Plan and Flexible Spending Account

This position is subject to CBA governed terms and conditions via our partner SEIU 1199.

Equal Opportunity Statement

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Applicants must pass Criminal Background Screening and the Right to Work in the United States.

PPM Requires COVID-19 Vaccination as part of Employment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.