Empathetic Legal Intake Specialist - Mass Tort

Broughton-Partners; Savannah (GA); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

Broughton Partners in Savannah, GA seeks an Intake Specialist to be the first point of contact for potential claimants. In a high-volume call center, you determine if a client has a valid legal claim, answer questions, and explain documents needed to secure representation. Empathy and patient communication are essential.

Education: high school diploma required; 0 years experience ok, with customer service preferred. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma, GED, or equivalent certification required.
• 0 years of experience required; customer service experience preferred.
• HIPAA certification is preferred.

Responsabilités

• 90% fielding inbound calls from potential claimants who opted in.
• 10% ongoing training on processes and best practices.

Connaissances

Strong verbal and written communicat

Active listening

Multitasking

Conversations on difficult subjects

Emotional maturity

English/Spanish bilingual

Formation

High school diploma / GED

Description du poste

Broughton Partners in Savannah, GA seeks an Intake Specialist to be the first point of contact for potential claimants. In a high-volume call center, you determine if a client has a valid legal claim, answer questions, and explain documents needed to secure representation. Empathy and patient communication are essential.

Education: high school diploma required; 0 years experience ok, with customer service preferred. Bilingual English/Spanish is a plus.