Empathetic Information & Assistance Specialist

The Senior Alliance; Dearborn (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

The Senior Alliance in Dearborn, Michigan is seeking an Information and Assistance Specialist to join our dedicated call center team. You will respond to incoming calls, route inquiries to the appropriate TSA departments, and provide information and referrals to older adults, caregivers and individuals with disabilities, using person-centered approaches and active listening.

The ideal candidate has a Bachelor’s degree in a human services field, at least two years in a nonprofit setting,

Qualifications

• Bachelor's degree in human services or related field preferred.
• Minimum 2 years experience in a human services nonprofit setting.
• Familiarity with aging networks and community resources for seniors desirable.
• Some experience with data entry and data management required.

Responsibilities

• Answer incoming calls to the agency and connect callers to TSA departments as needed.
• Monitor and respond to inquiries via main email, fax, and referrals; MI Bridges and MI Choice referrals.
• Provide information and referrals using person-centered thinking and active listening.
• Document data accurately into the client database in a timely manner.
• Serve as an advocate for individuals and participate in departmental meetings.

Skills

Interpersonal skills

Active listening

Data entry

Teamwork

Education

Bachelor's degree in human services

Tools

Information systems / databases

Job description

The Senior Alliance in Dearborn, Michigan is seeking an Information and Assistance Specialist to join our dedicated call center team. You will respond to incoming calls, route inquiries to the appropriate TSA departments, and provide information and referrals to older adults, caregivers and individuals with disabilities, using person-centered approaches and active listening.

The ideal candidate has a Bachelor’s degree in a human services field, at least two years in a nonprofit setting,