Support Specialist- MCH

The Senior Alliance; Dearborn (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

The Senior Alliance in Dearborn, MI is hiring a Support Specialist – MI Coordinated Health to assist in intake, scheduling, and program support. You will work with clinical staff to arrange in-home assessments and coordinate services for aging adults and caregivers.

The role requires strong interpersonal and organizational skills, plus experience with Microsoft Office. A collaborative team environment and the nonprofit mission shape daily work and community impact.

Qualifications

• High school diploma or equivalent required.
• At least two years' experience in program intake or customer service.
• Experience with word processing, Excel, and other Microsoft applications.
• Familiarity with record keeping, filing systems, and documentation desired.
• Knowledge of community organizations serving older adults preferred.

Responsibilities

• Processing incoming referrals for participation in community programs.
• Data entry and documentation into electronic medical record systems.
• Download/Upload files into various software systems.
• Maintain data spreadsheets and other internal databases.
• Conducting phone calls to schedule in-home assessments for clinical staff and verify timely delivery of services.
• Coordinate service arrangements for program participants and home health providers.
• Perform initial on-location surveys and routine licensing checks for older adult residential settings.
• Responsible for various programs and projects as assigned.

Skills

Interpersonal skills

Communication

Organizational skills

Time-management

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Start Your Career at The Senior Alliance

The Senior Alliance is a trusted resource for aging adults. Our team’s experience, skill, creativity, and proactive approach to care empowers older adults, adults living with disabilities, and caregivers to help them continue to live enjoyable and respectful lives. We couldn’t do this work without our dedicated, passionate team.

Are you interested in joining us in our mission to empower aging adults as they live, age, and grow? We’re hiring, and we update our job postings regularly. There’s an opportunity for you here.

Position:Support Specialist- MCH

Location: Dearborn, MI

Job Id:332

# of Openings:1

Job Title: Support Specialist – MI Coordinated Health

Salary: Commensurate with education and experience and within budget constraints.

Education: High School diploma or equivalent

Experience: At least two years' experience in program intake or customer service. Experience in word processing, excel, and other Microsoft applications is required. Familiarity with record keeping, filing systems, and documentation is desirable. Knowledge of community organizations serving older adults is preferred.

Requirements: Has excellent interpersonal, communication, organizational, and time-management skills with the ability to manage multiple priorities.Is accurate, conscientious and flexible with attention to detail. Accepts direction, is well organized, and has the ability to meet deadlines. Position requires excellent customer service skills. Willingness to work in a team environment. The Senior Alliance is a non-profit 501c (3) where philanthropy on behalf of the agency is a requirement of all employees. Perform job functions with ethics, honesty and integrity while maintaining client confidentiality and professional boundaries.

General Job Description: Works in a team environment to assist in screening callers to provide intake and ongoing support for community service programs. Also assists with administration and program tasks when necessary. Willingness and ability to travel to all areas of Wayne and Macomb County.

Physical Requirements: Regularly required to sit for extended periods of time. Regularly spend long hours using office equipment including computers. Regularly work on repetitive tasks and motions. Ability to lift up to 20 pounds. Required to drive to and from home health provider facilities to support network management.

Duties:

• Processing incoming referrals for participation in community programs
• Data Entry & Documentation into electronic medical record systems
• Download\Upload files into various software systems
• Maintain data spreadsheets and other internal database(s) used.
• Conducting phone calls to schedule in-home assessments for clinical staff, verify timely delivery of needed services, and triage program participant/provider issues.
• Coordinates service arrangement for program participants and home health providers
• Performs initial on-location surveys and routine licensing checks for older adult residential settings
• Responsible for various programs and projects as assigned.

Career Benefits with the Senior Alliance

The Senior Alliance offers a range of benefits designed to support and empower our employees. Discover all of our benefits.

The Senior Alliance is a great asset to the Community providing excellent resources to Seniors and their families/loved ones. Overall great company to work for. From staff, to management and our CEO, you could not ask for more genuinely caring and fun people to work with.

I love working with the staff at The Senior Alliance. We are like a big family. I look forward to going to work every day. We have great leadership that cares about their employees.

Jim Zelek Facility Manager