I & A , Information and Assistance Specialist

Region 7 Area Agency on Aging; Bay City (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Competitive 401K Retirement Plan

Short Term/Long Term Disability

Paid Time Off

Paid Holidays

Life Insurance

Job summary

Region VII Area Agency on Aging in Bay City, MI seeks an Information and Assistance Specialist to guide seniors and families in choosing services and connecting to federal, state, and local programs.

The role requires a BA/BS, AIRS certification preferred, strong computer and communication skills, and willingness to travel within the region. You will manage information materials, coordinate outreach, and support SHIP volunteers.

Qualifications

• BA/BS degree required; AIRS certification preferred.
• Strong computer and communication skills; ability to interact with the public and agencies.
• Willingness to travel within all ten counties of the region and sometimes beyond.
• Equivalent combination of education and experience considered.

Responsibilities

• Advocate for and provide information and assistance to seniors and families.
• Link clients to federal, state, and local programs and services.
• Coordinate internal/external communication activities and materials.
• Maintain I&A data collection applications and support SHIP volunteers.
• Conduct Friendly ReassURANCE Calls to ensure well-being of seniors.

Skills

Computer skills

Communication skills

Interpersonal skills

Problem-solving

Education

BA/BS degree

AIRS certification preferred

Job description

Position:I & A , Information and Assistance Specialist

Location: Bay City, MI

Job Id:771

# of Openings:1

Information & Assistance Specialist

Region VII Area Agency on Aging is accepting applications for a highly motivated Information & Assistance Specialist. Choose a challenging and rewarding career where you can enjoy a deep sense of personal satisfaction by making a positive and meaningful difference in the lives of others. We are a growing non-profit organization based in Bay City, MI.

The Company: Region VII Area Agency on Aging is a non-profit organization that helps seniors, adults with disabilities have greater independence in their homes and communities, and is known for the great care we provide to clients. To provide effective and innovative care to improve the well-being of community residents.

Purpose of the position

The Information and Assistance (I&A) Specialist advocates for and provides information and assistance to the public/elderly population and their families in making informed choices of their service needs and links them to federal, state and local community agencies and programs in fulfillment of those needs. I&A Specialist is co-responsible for the administration and coordination of public information regarding internal/external communication activities; agency brochures and printed informational materials; networking with fellow professionals within the region and state to keep abreast of program offerings and outreach materials; and is responsible for the I&A data collection application. They are required to be a SHIP volunteer. They will be responsible for conducting Friendly Reassurance Calls to ensure the safety, health, and well-being of seniors in the community.

Requirements for this position

• Minimum of BA/BS degree with a preferable area of concentration in business, marketing, social work, counseling, or social services.
• AIRS (Alliance of Information & Referral Systems) certification preferred.
• Equivalent combination of education and experience may be considered in lieu of the formal education requirement.
• This position requires strong computer and communication skills, internet expertise and the ability to interact with the public, staff, agencies, private/public organizations, and possesses knowledge of supportive service systems, marketing and an aptitude for problem-solving.
• Have an understanding and patience for older persons’ and their needs and the ability to effectively communicate with the person in need (or family members).
• Willing and able to travel within all ten counties of the region (and at times out of the region area) in reliable transportation.

Preferred Abilities

• Communicate effectively in highly visible and/or adversarial situations
• Actively pursue learning and development opportunities
• Participate actively in all on-the-job and formal learning and development opportunities to understand roles and responsibilities
• Ability to accept and adjust to changing priorities and circumstances
• Medical, Dental and Vision Insurance Offered (Premiums 100% Company Paid)
• Health Savings Account (Company contributing)
• Competitive 401K Retirement Plan with Generous Company Match
• Short Term/Long Term Disability (Company Provided)
• Paid Time Off
• Paid Company Holidays
• Life Insurance (Company Provided)
• Exceptional Work Environment where all team members are valued

OSHA CATEGORY:

This position in the regular course of business would not encounter any tasks or situations involving exposure to bodily fluids.

PHYSICAL DEMANDS:

The duties of this position are consistent with those of a regular office work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Region VII Area Agency on Aging is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability or protected veteran status.