Empathetic Legal Intake Specialist — Frontline Client Experience

Polaris Estate Planning & Elder Law; Creve Coeur (MO); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Paid holidays

Generous PTO

Health insurance

Employer-matched 401(k)

Supportive, team-oriented culture

Opportunities for professional growth

Meaningful work that makes a real difference

Job summary

A mission-driven law firm in Creve Coeur is seeking a Legal Intake Specialist to be the first point of contact for prospective clients. In this frontline client experience role, you will engage with callers during emotional times, providing guidance and scheduling consultations to ensure a positive first impression. Ideal candidates are warm and organized, and the position offers compensation between $45,000 and $50,000 yearly, along with supportive benefits like health insurance and PTO.

Qualifications

• Strong interpersonal skills to engage with clients during emotional situations.
• Ability to organize and manage client information effectively.
• Confidence in handling phone conversations and addressing client inquiries.

Responsibilities

• Serve as the first point of contact for prospective clients.
• Answer calls and respond to inquiries with clarity and empathy.
• Schedule consultations and assist clients throughout their experience.

Skills

Emotionally intelligent

Highly organized

Confident on the phone

Detail-oriented

Calm under pressure

Dependable with follow-up

Committed to excellent service

Job description

A mission-driven law firm in Creve Coeur is seeking a Legal Intake Specialist to be the first point of contact for prospective clients. In this frontline client experience role, you will engage with callers during emotional times, providing guidance and scheduling consultations to ensure a positive first impression. Ideal candidates are warm and organized, and the position offers compensation between $45,000 and $50,000 yearly, along with supportive benefits like health insurance and PTO.