Empathetic Dental Finance Coordinator

Grant Dental; Meridian (ID); On-site; USD 45,000 - 65,000; Full time

Job summary

Grant Dental in Meridian and Boise, Idaho, seeks a Financial Coordinator to ensure patients understand costs and financing options, while maintaining accurate financial records. You will review appointments, present treatment estimates, and coordinate with providers and revenue teams to deliver an exceptional patient experience.

The ideal candidate excels in navigating sensitive financial conversations with empathy and professionalism, is organized, and works well both independently and as part

Qualifications

• Understands dental insurance estimates and patient balances.
• Confident discussing larger treatment plans and financing options.
• Strong communication and listening skills.
• Empathetic, professional approach to sensitive financial conversations.
• Organized, detail-oriented, and dependable.
• Takes ownership and follows through from start to finish.
• Good judgement and knows when to involve leadership.
• Enjoys solving problems and helping patients find solutions.
• Works well independently and in a team.

Responsibilities

• Review appointments to ensure patients are financially prepared for treatment.
• Present financial agreements for treatments $4,500+.
• Explain insurance contributions, patient responsibility, payment options, and financing.
• Update treatment estimates and financial agreements when insurance information changes.
• Ensure financial agreements are accurate, signed, and documented.
• Review balances and payment arrangements and help resolve financial concerns.
• Assist patients with financing applications and coordinate complex arrangements.
• Resolve financial exceptions within office guidelines and involve leadership when appropriate.
• Communicate readiness and scheduling changes to treatment coordinators.
• Collaborate with providers, treatment coordinators, and revenue cycle team to improve patient experience.

Skills

Dental insurance estimates

Financing discussion

Communication skills

Empathy in finance

Organization

Ownership

Judgement

Problem solving

Teamwork

Job description

Grant Dental in Meridian and Boise, Idaho, seeks a Financial Coordinator to ensure patients understand costs and financing options, while maintaining accurate financial records. You will review appointments, present treatment estimates, and coordinate with providers and revenue teams to deliver an exceptional patient experience.

The ideal candidate excels in navigating sensitive financial conversations with empathy and professionalism, is organized, and works well both independently and as part