Empathetic Debt Recovery Specialist

Coast To Coast Motors; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive service company in Houston is seeking an Account Service Representative to manage debt recovery processes. The ideal candidate will demonstrate emotional intelligence, excellent communication skills, and the capacity to negotiate effectively while maintaining a compassionate approach. Responsibilities include tracking accounts, contacting debtors, and negotiating payment plans. This position presents a rewarding opportunity to engage with a diverse clientele while ensuring debt resolution in a professional manner.

Qualifications

• Experience in working with targets and tight deadlines.
• Knowledge of relevant legal requirements.

Responsibilities

• Keep track of assigned accounts to identify outstanding debts.
• Plan course of action to recover outstanding payments.
• Locate and contact debtors to inquire of their payment status.
• Negotiate payoff deadlines or payment plans.
• Handle questions or complaints showing empathy.

Skills

Emotional intelligence

Excellent communication and people skills

Negotiation and persuasion

Ability to maintain confidence while being polite

Education

High school diploma

Tools

MS Office

Databases

Job description

A leading automotive service company in Houston is seeking an Account Service Representative to manage debt recovery processes. The ideal candidate will demonstrate emotional intelligence, excellent communication skills, and the capacity to negotiate effectively while maintaining a compassionate approach. Responsibilities include tracking accounts, contacting debtors, and negotiating payment plans. This position presents a rewarding opportunity to engage with a diverse clientele while ensuring debt resolution in a professional manner.