Account Service Representative, Houston

Coast to Coast Auto Group; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A debt recovery firm in Houston is searching for a reliable Account Service Representative to recover outstanding debts from debtors. The role requires proven experience in debt collection, strong emotional intelligence, and excellent communication skills. Responsibilities include tracking payments, negotiating payoffs, and updating account statuses. The ideal candidate will work with targets and deadlines in a supportive work environment.

Qualifications

• Proven experience as debt collector.
• Ability to handle various personalities.
• Experience working with targets and deadlines.
• Knowledge of legal requirements related to debt collection.

Responsibilities

• Keep track of assigned accounts to identify outstanding debts.
• Negotiate payment plans with debtors.
• Handle questions or complaints with empathy.
• Update account status and database regularly.

Skills

Emotional intelligence

Excellent communication skills

Negotiation skills

Problem-solving

Education

High school diploma

Tools

MS Office

Databases

Job description

Account Service Representative, Houston

Coast to Coast Auto Group

We are looking for a reliable debt collector to contact debtors and claim outstanding debts towards their creditors. You will be responsible for recovering the money owed in as little time as possible.

Responsibilities

• Keep track of assigned accounts to identify outstanding debts.
• Plan course of action to recover outstanding payments.
• Locate and contact debtors to inquire of their payment status.
• Negotiate payoff deadlines or payment plans.
• Handle questions or complaints – showing empathy and kindness.
• Compliment debtors on past successes to build rapport.
• Investigate and resolve discrepancies.
• Create trust relationships with debtors when possible to avoid future issues.
• Update account status and database regularly.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Alert superiors of debtors willingness and ability to pay – celebrating successes.
• Comply with requirements when legal action is unavoidable.

Qualifications

• Proven experience as debt collector.
• Emotional intelligence dealing with a variety of personalities.
• Experience in working with targets and tight deadlines.
• Knowledge of relevant legal requirements.
• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Apt in negotiating and persuading.
• Ability to be polite and compassionate while maintaining confidence.
• High school diploma is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.

Scope of Position

This document is intended to set forth the general specifications of this position. Alternate duties may be assigned to the incumbent not specifically mentioned herein.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.