Empathetic Customer Service Specialist

Domino's; Ottawa (IL); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Domino's in Ottawa, IL invites a Customer Service Representative to join a dynamic team focused on delivering outstanding service to our customers. You will be the essential link between customers and our brand, handling inquiries, processing orders, and ensuring accurate cash handling.

We value empathy, clear communication, and the ability to multitask in a fast-paced environment. Join a collaborative team dedicated to excellence and customer satisfaction.

Competenze

• Exceptional communication skills interacting professionally with diverse customers.
• Customer-focused mindset with positive attitude and commitment to service excellence.
• Willingness to work flexible schedules, including weekends and holidays.
• Ability to follow directions and adhere to established company protocols and procedures.
• Basic computer literacy for order processing and familiarity with CRM systems (preferred).

Mansioni

• Answer incoming customer calls and respond to inquiries promptly and professionally.
• Process customer orders accurately and efficiently while maintaining meticulous attention to detail.
• Handle cash transactions with integrity following all company cash handling procedures and protocols.
• Resolve customer issues and complaints with empathy and decisiveness, finding creative solutions that exceed expectations.
• Maintain a clean, organized work environment that reflects our commitment to professionalism and excellence.
• Collaborate effectively with team members to ensure seamless operations and support colleagues when needed.
• Perform administrative tasks with precision and efficiency to support overall team productivity.
• Adhere to all company policies and procedures while maintaining transparency in all customer interactions.
• Multitask effectively by managing multiple customer requests simultaneously without compromising service quality.
• Contribute to a positive, inclusive workplace culture through supportive and respectful communication.

Conoscenze

Communication

Customer service

Multitasking

Problem-solving

Time management

Team player

Flexibility

Strumenti

CRM software

Descrizione del lavoro

Domino's in Ottawa, IL invites a Customer Service Representative to join a dynamic team focused on delivering outstanding service to our customers. You will be the essential link between customers and our brand, handling inquiries, processing orders, and ensuring accurate cash handling.

We value empathy, clear communication, and the ability to multitask in a fast-paced environment. Join a collaborative team dedicated to excellence and customer satisfaction.