Customer Care Specialist

Domino's; Champaign (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

Domino's in Champaign, IL is seeking a Customer Service Representative to be the voice of the brand, assisting customers by phone, email and chat. You will resolve inquiries, provide accurate information, document interactions in our CRM, and follow up to ensure satisfaction.

The role requires a calm, empathetic approach and a commitment to high-quality service across channels. You will multitask across requests, escalate complex issues as needed, and collaborate with store and support teams to

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Calm, patient demeanor in challenging situations.
• Problem-solving mindset with a customer-focused approach.
• Proficiency with computer systems and basic software applications.
• Ability to multitask and manage multiple interactions.
• Typing proficiency and keyboard navigation (preferred).
• CRM familiarity (preferred).

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Listen actively to customer concerns and identify appropriate solutions.
• Resolve customer issues and complaints while maintaining a supportive and empathetic approach.
• Provide accurate product and service information to customers.
• Document customer interactions and maintain detailed records in our system.
• Follow up with customers to confirm satisfaction and address any additional concerns.
• Escalate complex or unresolved issues to appropriate departments or supervisors.
• Meet or exceed performance metrics, including response time and customer satisfaction scores.
• Collaborate with team members to share best practices and support organizational goals.

Skills

Excellent communication

Active listening

Customer focus

CRM familiarity

Typing speed

Multitasking

Problem solving

Job description

Domino's in Champaign, IL is seeking a Customer Service Representative to be the voice of the brand, assisting customers by phone, email and chat. You will resolve inquiries, provide accurate information, document interactions in our CRM, and follow up to ensure satisfaction.

The role requires a calm, empathetic approach and a commitment to high-quality service across channels. You will multitask across requests, escalate complex issues as needed, and collaborate with store and support teams to