Empathetic Credit Collections Specialist

Provisional Recruiting + Staffing; Spokane (WA); On-site; USD 28,000 - 40,000; Full time

Job summary

Provisional Recruiting + Staffing seeks a Credit Collections Specialist for an ongoing temporary assignment with a local financial institution. The role focuses on managing delinquent consumer accounts, reducing losses, and assisting customers in resolving outstanding debts with empathy and professional communication.

Responsibilities include contacting customers by phone, email, and written correspondence; negotiating repayment plans; documenting all collections activities; and delivering

Qualifications

• Minimum one year financial industry experience including frontline or lending.
• Prior collections experience a plus.
• Excellent computer skills.
• Excellent communications skills.

Responsibilities

• Monitor delinquent consumer accounts.
• Contact customers via phone, email and written correspondence to help resolve balances.
• Provide customer service by maintaining positive, professional relationships with members while discussing sensitive financial circumstances.
• Negotiate repayment plans and settlements.
• Document all collections activities.
• Other duties as assigned.

Skills

Communication skills

Customer service

Empathy

Negotiation

Job description

Provisional Recruiting + Staffing seeks a Credit Collections Specialist for an ongoing temporary assignment with a local financial institution. The role focuses on managing delinquent consumer accounts, reducing losses, and assisting customers in resolving outstanding debts with empathy and professional communication.

Responsibilities include contacting customers by phone, email, and written correspondence; negotiating repayment plans; documenting all collections activities; and delivering