Empathetic Collections Specialist I: Impactful Member Support

Boeing Employees Credit Union; Spokane (WA); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

401(k) match

4% annual 401(k) contribution by BECU

Medical, Dental, Vision

Job summary

Boeing Employees Credit Union in Spokane, WA is seeking a Collections Specialist I to help members facing financial challenges while protecting the credit union's assets. You'll conduct outbound and inbound calls, assess accounts, document interactions, and collaborate with teammates to resolve routine delinquencies.

This role requires an associate degree, at least one year in collections or retail banking, and solid MS Office and data skills.

Qualifications

• Associate degree or equivalent related experience required.
• Minimum one year of experience in collections, financial institution contact center, or retail banking required.
• Intermediate proficiency using MS Office and database software required.
• Work additional hours as necessary to accomplish objectives, goals, and projects as needed.
• Ability to speak persuasively and listen critically required.
• Detail oriented, with good organizational skills required.
• Ability to prioritize multiple tasks and meet deadlines required.
• Verbal and written skills to effectively communicate with members and co-workers required.

Responsibilities

• Drive Compliance & Accountability: Perform all responsibilities in accordance with BECU Competencies, compliance requirements, regulatory guidelines, and Information Protection standards while delivering a high-quality member experience.
• Support Recovery Goals: Complete the required number of outbound and inbound dialer activities to help achieve delinquency and recovery objectives while maintaining professionalism and member focus.
• Assess Member Needs: Analyze member accounts and identify appropriate next steps, referring accounts for additional review or action when necessary to help reduce delinquency and financial loss.
• Research & Locate Information: Utilize available tools and resources to locate updated contact information for members when valid phone numbers or addresses are unavailable.
• Maintain Accurate Records: Update and report address changes and phone numbers to ensure member records remain current, accurate, and complete.
• Document Meaningful Interactions: Accurately record member conversations, commitments, and payment arrangements within the appropriate system of record to support effective account management.
• Contribute Beyond Your Core Responsibilities: Take on additional duties and special assignments as needed, supporting team success and evolving business priorities.

Skills

MS Office

Database software

Persuasive speaking

Attention to detail

Organizational skills

Education

Associate Degree or equivalent related experience

Job description

Boeing Employees Credit Union in Spokane, WA is seeking a Collections Specialist I to help members facing financial challenges while protecting the credit union's assets. You'll conduct outbound and inbound calls, assess accounts, document interactions, and collaborate with teammates to resolve routine delinquencies.

This role requires an associate degree, at least one year in collections or retail banking, and solid MS Office and data skills.