Empathetic Client Support & Admin Specialist

America Works Network of Companies; Westampton Township (NJ); On-site; USD 50,000 - 61,000; Full time

Job summary

America Works of New Jersey is seeking a dedicated Client Support Assistant in Westampton, NJ to deliver one-on-one client support and maintain smooth daily office operations. This role splits time between direct client guidance and essential administrative tasks.

The ideal candidate will have 1–2 years of administrative experience, a Bachelor’s degree, and strong organizational and communication skills; proficiency in Microsoft Office and Salesforce is preferred.

Qualifications

• 1-2 years of administrative experience, ideally within human services or community-focused environments.
• Direct experience working alongside diverse, vulnerable, or client-centered populations.
• Bachelor's degree required.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office and Salesforce (preferred).
• Professional communication and customer service skills.
• Ability to maintain confidentiality.
• This role may be onboarded on a staffing agency payroll with limited benefits.
• This position is currently accepting applications.

Responsibilities

• Direct Client Support (60%): Provide empathetic assistance with resume creation, job applications, and setting up personal email accounts.
• Answer incoming phone calls and conduct proactive phone outreach to clients.
• Guide clients through digital onboarding and intake forms, connecting them to essential support resources.
• Set up client accounts in Metrix Learning, guide them through course selection.
• Assist clients with essential document tasks, demonstrating how to scan, fax, save, and upload personal records or employment materials to online portals and emails.
• Administrative & Operations (40%): Salesforce & Records: Input client data, process referrals and track them internally, file documents, and maintain accurate client retention records.
• Office Logistics: Manage incoming/outgoing deliveries and track office supply inventory.
• IT & Daily Operations: Open and monitor IT tickets for office tech issues and support general daily workplace functions.
• Open and close the office as scheduled.
• Assist with job fair preparation and outreach campaigns.

Skills

Administrative experience

Strong communication

Confidentiality

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

America Works of New Jersey is seeking a dedicated Client Support Assistant in Westampton, NJ to deliver one-on-one client support and maintain smooth daily office operations. This role splits time between direct client guidance and essential administrative tasks.

The ideal candidate will have 1–2 years of administrative experience, a Bachelor’s degree, and strong organizational and communication skills; proficiency in Microsoft Office and Salesforce is preferred.